Spa Sales Associate-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Associate

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Dublin, OH

Pay: $14 – 17 per hour

AI Pay Analysis: The hourly rate of $14 to $17 for the role of a Spa Sales Associate in Dublin, OH, is generally considered on the lower end of the spectrum when compared to industry standards for similar positions, especially in urban areas where the cost of living may be higher. According to various salary data sources, such roles typically range from $15 to $25 per hour, depending on factors such as experience, commission structure, and specific responsibilities. While this rate may attract entry-level candidates, it may struggle to retain skilled professionals or attract those with more experience, especially given the competitive nature of the retail and wellness industry. Overall, this wage may be viewed as less competitive in attracting quality candidates.

Job description:

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunities for advancement
• Paid time off
• Training and development
• Vision insurance

The Dublin location of Hand and Stone, which opened its doors in 2015, has become a cherished destination for those seeking massage and facial services. Under new ownership since April 2023, our spa has been revitalized to better serve the Dublin community. We pride ourselves on creating unique, memorable experiences for every client. The success of our Hand and Stone locations has always depended on a talented team of dedicated leaders.

We invite you to join our exceptional Hand and Stone Spa team, which is committed to supporting your growth and success. Hand and Stone consistently introduces new services, products, and modalities in response to evolving industry techniques and technologies. We welcome applicants with varying levels of sales experience to contribute to our mission of delivering outstanding customer service, with a primary focus on work ethic. Our aim is to cultivate a cohesive and competitive culture that thrives on teamwork. We are excited to welcome you as a member of our spa family!

Job Responsibilities:

• Maintain all sanitation standards and requirements throughout the year.
• Achieve sales targets for memberships, gift cards, and service enhancements.
• Communicate effectively with clients, service providers, sales associates, and management on a regular basis.
• Schedule and confirm appointments, ensuring the daily appointment book is balanced.
• Demonstrate a strong commitment to helping others and promote the health benefits of regular spa visits.
• Professionally greet clients during check-in and check-out processes.
• Stay informed about special offers, products, services, and procedures relevant to Hand and Stone.
• Adhere to Hand and Stone scripts for sales of memberships and gift cards.
• Provide tailored recommendations for service enhancements.
• Familiarize yourself with and perform Hand and Stone’s signature services.
• Maintain accurate treatment records for all clients.
• Engage with customers and the local community to drive sales growth.
• Support management and service providers in tasks that enhance customer experience and operational efficiency.
• Listen to, adapt to, and relay client feedback appropriately.
• Sustain a professional and tidy work environment.
• Contribute to personal, professional, and community development.
• Participate in spa challenges to earn incentives, bonuses, and other perks.
• Oversee front desk operations, serving as a liaison to service providers and management, including resolving customer conflicts as necessary.

Job Qualifications:

• Experience in sales and/or customer service; prior membership sales experience is an advantage.
• Exceptional verbal and written communication skills.
• Quick learner with the adaptability to navigate various situations to achieve desired outcomes.
• Team-oriented, with the capability to work independently with minimal oversight.
• Proficient in computer systems; familiarity with retail and appointment booking is a plus.
• Strong organizational and interpersonal skills, with the ability to manage multiple tasks simultaneously.
• A self-motivated individual with a willingness to assist others.
• Excellent customer service skills and a strong work ethic.
• Ability to collaborate effectively with team members towards shared goals.
• Flexible availability, including evenings and weekends, is preferred.
• Professional demeanor with the ability to connect genuinely with clients.
• Eagerness to learn and grow in personal, professional, and sales capacities.
• Attention to detail and ability to adhere carefully to instructions.
• Experience with spa software and operations is beneficial.

Job Environment:

• A modern, professional, and relaxing spa atmosphere that strives to make massage and facial services accessible and affordable for all.
• A fun, friendly, family-oriented environment that fosters a sense of belonging.
• A secure and comfortable workspace where employees feel valued.
• A team-oriented culture that encourages friendly competition, recognizes achievements, and promotes growth opportunities.
• A goal-centric spa providing resources and education to ensure employee success.
• Flexible scheduling and routines, with various special events throughout the year to promote our services.
• A respectful and inclusive organizational hierarchy.
• A workplace consisting of individuals committed to delivering exceptional services and nurturing meaningful relationships with clients and colleagues.
• Leaders who are dedicated to your success and provide the necessary tools and support for your development.

Job Incentives:

• Paid time off
• Sales incentives and contests
• 401(k) plan
• Complimentary hands-on training prior to starting
• Employee rewards program
• Employee referral bonuses
• Free monthly massages or facials
• Discounts on retail/products and services
• Access to member pricing for gift cards
• Provided uniforms
• Flexible scheduling

Pay:

• Competitive hourly base rate plus sales commission
• Opportunities for rapid advancement based on performance
• Performance-based bonus structure

Job Posting Date: Tue, 11 Feb 2025 04:25:10 GMT

Apply now!