Client Services Representative-St. Clair County

Job Description

Job Title: Client Services Representative

Company: St. Clair County

Location: Port Huron, MI

Pay: $15.43 – 20.3 per hour

AI Pay Analysis: The hourly rate of $15.43 to $20.30 for a Client Services Representative in Port Huron, MI, falls within a competitive range for this role, particularly considering the regional cost of living. According to data from sources like the Bureau of Labor Statistics and salary aggregation sites, the average hourly wage for similar positions in the area typically hovers around $15 to $22. While the lower end of this pay range aligns well with entry-level positions, the upper end represents a more experienced level of compensation, which is also competitive. Overall, these rates appear to reflect the local market’s demand for this role while remaining attractive to potential candidates.

Job description:

This part-time position offers a manageable schedule with fixed hours, providing an excellent work-life balance. Designed for consistency, the role requires availability for two and a half days each week.

Under the general supervision of the Friend of the Court and the direct supervision of the Systems Coordinator/Support Staff Supervisor, the successful candidate will perform a diverse range of clerical tasks while fostering positive customer service relations.

Essential Duties and Responsibilities:

• Process incoming mail, faxes, and emails.
• Oversee the lobby/reception area, including daily opening and closing procedures.
• Manage incoming calls from court officials and attorneys, directing them to the appropriate staff members.
• Receive and monitor calls on hold for referee hearings, mediation, conferences, or other appointments, transferring calls as necessary.
• Assist in-person clients, directing them to the appropriate staff or department for support.
• Control lobby flow by informing referees and staff of client check-ins and providing updates on wait times.
• Address hostile client confrontations by contacting the supervisor or bailiff when necessary.
• Manage emotional and angry client interactions both over the phone and in the lobby.
• Ensure all clients sign in with current contact information and handle IV-D applications for newly established cases.
• Responsible for the opening and closing of the lobby, including powering on all equipment.
• Maintain adequate office supplies in the lobby, notifying the Systems Coordinator/Support Staff Supervisor of low stock.
• Replenish court forms and motions available for public use in the lobby.
• Open, sort, and time-stamp incoming documentation, removing staples and paperclips prior to scanning.
• Process documents received and/or transmitted electronically, including faxes and emails.
• Identify appropriate document codes for accurate routing based on document type and content, requiring careful reading.
• Adhere to locally defined timeframes to ensure the timely processing of workflow.
• Assist clients in updating their information by gathering details such as current address, phone number, email, employer, and medical insurance information.
• Review case histories for client account reports, generating and distributing these while adhering to confidentiality protocols.
• Generate print-outs for Section 8 client housing requests.
• Record case notes in MiCSES financial reports.
• Draft client correspondence as needed.
• Collect and maintain statistical data related to caseloads for internal and state reporting.
• Undertake special projects, time-sensitive mailings, and case clean-up tasks.
• Assist with handling return mail, as needed.
• Record all client changes in MiCSES.

Supervision Received:
This position operates under the general supervision of the Friend of the Court and direct supervision from the Systems Coordinator/Support Staff Supervisor.

Supervisory Responsibilities:
N/A

Experience, Skills, Education:

• Bachelor’s Degree from a regionally accredited institution in psychology, social work, business, accounting, or related fields preferred; an Associate Degree in the same areas is required.
• Minimal prior work-related experience is necessary; the court may consider an equivalent combination of formal education and work experience at its discretion.
• Proficient in writing, reading, and mathematical principles; strong computer skills in Microsoft Office Suite and Outlook; demonstrate sound judgment in decision-making in accordance with established policies and procedures; ability to conduct independent research and problem-solving; knowledge of county operations; aptitude for prioritization and time management; capacity to handle stressful situations while providing effective customer service; and alignment with county mission and values.
• Familiarity with basic administrative tasks: operating standard office equipment; managing documents; preparing and maintaining records, correspondence, and reports; answering inquiries and directing them appropriately; managing telephone communications, processing mail, ordering supplies/equipment; preparing meeting agendas, attending meetings, recording/transcribing/distributing minutes; and maintaining information accurately in both written and electronic forms.
• Strong communication skills for effective interaction with management, co-workers, and clients; ability to obtain and relay accurate information; application of common sense to complex instructions; and capability to convey intricate ideas through various formats including graphs, charts, presentations, and reports.

Essential Abilities for All St. Clair County Job Classifications:

• Demonstrated reliability in attendance and punctuality.
• Proficiency in reading, writing, and communicating effectively in English; ability to follow written and verbal instructions and perform basic mathematical checks.
• Capacity to interpret and implement procedures, rules, and technical information to complete tasks accurately and in a timely manner.
• Willingness to learn from feedback and apply procedures judiciously.
• Discretion in handling sensitive and confidential information.
• Ability to work independently or collaboratively as part of a team and engage appropriately with county officials, employees, vendors, and the public.
• Capability to work under supervision while receiving and incorporating guidance and feedback.
• Adaptability to changes in the work environment, managing competing priorities and unexpected events effectively.
• Knowledge of principles and processes for providing exceptional customer service, including needs assessment and evaluation of customer satisfaction.
• Proficiency in Microsoft Office applications, including Word, Excel, Access, and Outlook; proficiency may be assessed.

Conditions of Employment:

• Candidates must successfully complete a background check prior to commencing employment. This check may include a drug screening, physical examination, criminal background assessment, driving record review, sex offender registry check, verification of education, training and licenses, employment history, credit review, and references.
• A valid State of Michigan operator’s license is required, and incumbents must maintain this license throughout their employment.

Physical Requirements and Working Conditions:
The physical demands outlined are representative of those required to successfully perform the essential functions of this role, with or without accommodations made for individuals with disabilities.

In the execution of job responsibilities, the employee will frequently be required to:

• Convey information effectively through verbal communication.
• Read and interpret procedures, rules, and technical documentation.
• Hear and comprehend information presented verbally.
• Meet specific vision requirements, including close vision, distance vision, color perception, and depth perception.
• Utilize hands to operate a computer and manage materials and equipment.
• Push or pull carts, and reach with hands and arms in various positions.
• Lift, move, or carry objects weighing up to 25 pounds.
• Sit, bend, stoop, crouch, crawl, and kneel as required.
• Stand, walk, and climb stairs as necessary.
• Standard office hours are from 8:00 a.m. to 4:30 p.m., typically within a moderate-paced office environment with frequent interruptions.

Disclaimer: This job description is intended to outline the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all responsibilities, nor does it constitute an employment agreement. The description may be amended by the employer based on changing needs and job requirements.

Equal Employment Opportunity Employer: St. Clair County is committed to providing equal opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, marital status, disability (provided the individual can perform essential functions of the job), or status as a protected veteran.

Job Posting Date: Sat, 22 Mar 2025 00:55:30 GMT

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