Guest Services-Catch a Fire Pizza

Job Description

Job Title: Guest Services

Company: Catch a Fire Pizza

Location: Cincinnati, OH

Pay: $9.5 – 15 per hour

AI Pay Analysis: The hourly rate of $9.50 to $15 for a “Guest Services” role in Cincinnati, OH, is generally considered on the lower end of the spectrum. As of 2023, entry-level positions in customer service, including Guest Services, typically pay between $12 to $20 per hour, depending on the specific industry and the complexity of the role. Factors such as experience level, required skills, and local living costs also play a crucial role in determining competitive pay. While the offered range may appeal to certain job seekers, it may not attract more experienced professionals or those living in urban areas with higher living expenses, suggesting that it might be necessary for employers to adjust their compensation to remain competitive in the current labor market.

Job description:
Benefits:
– Employee discounts
– Free uniforms
– Opportunities for advancement
– Comprehensive training and development
– Access to wellness resources

GUEST SERVICES (Host, Runner, Busser, Barback)
Are you an enthusiastic professional who excels in a fast-paced environment? Do you take pride in providing exceptional guest experiences as part of a collaborative team? If you possess a passion for craft beverages and artisanal food, consider joining us as a bartender at Catch-a-Fire Pizza. We offer competitive compensation along with a robust benefits package, which includes health insurance and a 401(k) plan with company matching, in addition to other valuable team member perks.

POSITION SUMMARY
Catch-a-Fire Pizza is actively seeking a committed full-time Guest Services team member. We are in search of a dedicated hospitality professional responsible for ensuring our guests receive the highest quality experience. The Guest Services Department encompasses various roles, including Host, Busser, Barback, and Runner. Part-time opportunities are also available. Please note that this position requires availability for evenings and weekends.

Preferred Qualifications
– Prior customer service experience

Requirements
– Exceptional communication and customer service skills
– A strong commitment to accommodating guests and going the extra mile
– Reliable attendance and punctuality
– Professional demeanor, including maintaining a polished appearance and respectful interactions with all team members and guests
– Extensive knowledge of menu items, including food and beverage offerings, dietary considerations, and allergy information
– Ability to thrive in a high-energy environment while consistently upholding exceptional standards
– Familiarity with technology for operating POS and digital registers; proficiency in processing payments accurately and responsibly
– A consistently positive attitude and a dedication to teamwork
– Attention to detail with the ability to work independently while ensuring adherence to safety and quality standards

Responsibilities
– Serve as a Brand Ambassador, promoting Catch-a-Fire’s mission and company culture while adhering to policies and procedures
– Greet guests promptly and assist them in finding seating in dining and bar areas
– Escort guests to their seats and make appropriate recommendations for seating in the bar area
– Take carryout orders in person and over the phone, processing payments swiftly and addressing guest inquiries proactively to ensure satisfaction
– Efficiently manage the checkout process for carryout customers by coordinating orders
– Demonstrate comprehensive knowledge of our menu, answering guest queries and providing excellent customer service, including making tailored recommendations
– Serve food and beverages to guests in a timely and professional manner
– Maintain cleanliness and organization by bussing all areas of the restaurant efficiently
– Understand our online ordering system and provide information on operational aspects such as hours, directions, and menus
– Complete opening and closing responsibilities to facilitate successful service, including cleaning, organizing, and restocking
– Perform additional side work duties, including polishing glassware and silverware, cleaning floors, sanitizing tables, and ensuring the overall cleanliness of the restaurant
– Acknowledge and express gratitude to all guests as they depart

Benefits
– Health, Dental & Vision Insurance
– 401(k) Plan with an attractive company match
– Paid Time Off
– Employee Meal Discounts and Additional Savings
– Ongoing career development opportunities
– A chance to join a vibrant and growing company

PHYSICAL REQUIREMENTS
– Ability to frequently sit, stand, walk, stoop, kneel, and crouch
– Capacity to communicate effectively, with the ability to talk, hear, taste, and smell
– Vision capabilities include close and distance vision and the ability to adjust focus
– Must be able to carry trays and lift items weighing up to 30 pounds, and stand for up to 8 consecutive hours

Join our dynamic team! To be considered, please reply via email with your resume.

Job Posting Date: Wed, 26 Mar 2025 07:47:41 GMT

Apply now!