Public Safety Service Officer (911 Operator Position)-Canton Township

Job Description

Job Title: Public Safety Service Officer (911 Operator Position)

Company: Canton Township

Location: Canton, MI

Pay: $53685 – 72201 per year

AI Pay Analysis: The annual salary range of $53,685 to $72,201 for the Public Safety Service Officer (911 Operator) position in Canton, MI, translates to an hourly rate of approximately $25.80 to $34.69, depending on the specific salary within that range. This compensation appears competitive and aligns well with industry standards for emergency dispatch roles in Michigan and the broader Midwest region, where such positions typically fall within the range of $40,000 to $60,000 per year, depending on experience and local cost of living. Given the responsibilities associated with 911 operations, such as emergency response coordination and public safety communication, this pay scale reflects both the critical nature of the role and the regional economic context, making it a reasonable offer for prospective candidates.

Job description:

The Public Safety Service Officer is tasked with various responsibilities crucial to the effective operation of municipal public safety services. This role involves receiving, transmitting, and logging messages through a radio communications system, assisting police officers and fire department personnel as needed, and executing additional functions pertinent to departmental operations. The officer operates under the general supervision of the on-duty shift commander within the Patrol Division and exercises independent judgment to dispatch personnel in response to service requests and emergencies.

Key responsibilities include answering 911 and non-emergency calls, assisting police officers in managing individuals in custody, and processing arrestees.

Duties include:

• Receiving and transmitting radio communications to public safety personnel.
• Maintaining an accurate log of messages received or sent.
• Operating LEIN machines and computer terminals.
• Keeping records and preparing reports.
• Executing jail attendant duties, which involve searching prisoners, taking fingerprints and mug shots, and processing court paperwork.
• Assisting in the physical management of individuals in custody when necessary.
• Engaging in front desk operations, animal control, and traffic control as needed.
• Answering all department phone calls, including emergency 911 calls for police and fire services.
• Performing other assigned duties as required.

Minimum Qualifications:

• A high school diploma or equivalent.
• Demonstrated physical stamina and endurance to manage physical situations effectively and assist with restraining individuals in custody.
• Proficiency in typing at least 40 words per minute.
• Ability to remain composed while acting swiftly and effectively during emergencies.
• Competence in operating necessary office equipment, including the LEIN Terminal.
• Capacity to maintain precise records and prepare required reports.
• Strong auditory comprehension and clear communication skills under stressful conditions with multiple conversations occurring.
• Quick adaptability in mastering job duties as well as relevant regulations, policies, and procedures.

Essential Job Functions – Minimum Qualifications:

• Proficient multitasking, such as operating various computer systems while engaging in conversations or taking notes while monitoring the radio.
• Flexibility to work various shifts across a seven-day week schedule.
• Capability to comprehend the operation of a radio communications system.
• Familiarity with pertinent state and local laws.
• Knowledge of streets and significant locations within Canton Township.
• Ability to follow both oral and written instructions.
• Aptitude to cultivate effective working relationships with colleagues and interact with the public in a tactful and courteous manner.

Physical Demands and Accommodations: Canton Township provides reasonable accommodations for applicants with disabilities. Please contact the ADA Coordinator at (734) 394-5260 for assistance during the application and hiring process. You are encouraged to apply for the position if you meet the qualifications. Requests for accommodations will be evaluated on a case-by-case basis.

Physical Demands are as follows:

• Frequent standing, walking, sitting, and use of hands/fingers.
• Occasional reaching and bending; climbing, crawling, or squatting/kneeling are rare.
• Lifting requirements include frequent lifting of items under 10 lbs, occasional lifting of 10-29 lbs, and rare lifting of 30-100 lbs.
• Push/Pull requirements mirror those of lifting, with frequent pushing/pulling under 10 lbs, occasional under 10-29 lbs, and rare above that range.

Application Process:
To apply, candidates must submit a completed Canton Township Employment Application Form, either online or on paper, within the designated time frame. Online applications must be submitted electronically by 11:59 p.m. on the deadline date, while paper applications must be received by the Human Resources Division by 4:30 p.m. on the same date.

The selection process includes a questionnaire sent to qualified applicants, a Call Taker Video Test, and oral interviews for selected candidates. An Eligibility Hiring List will be generated upon completion of the interview process, contingent upon the completion of dispatch observation.

All candidates will be notified of the status of their application via email. Please note that offers of employment are contingent upon successful completion of background checks, examinations, and other evaluations necessary for this critical role.

Job Posting Date: Thu, 03 Apr 2025 22:45:51 GMT

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