Customer Service Front Desk – 2nd Shift-Catawba Island Club

Port Clinton, OH
April 7, 2025
Full Time
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Average Pay*: $13 - $17
*average hourly rate for this position in your area
Deadline date:
$16 - $18

Job Description

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Job Title: Customer Service Front Desk – 2nd Shift

Company: Catawba Island Club

Location: Port Clinton, OH

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 to $18 for a “Customer Service Front Desk – 2nd Shift” position in Port Clinton, OH, is generally considered competitive but varies depending on several factors such as experience, local cost of living, and industry standards. According to recent data, the average pay for customer service representatives in Ohio tends to range from around $15 to $20 per hour, with variations for different shifts and specific responsibilities. Given the lower cost of living in Port Clinton compared to larger urban areas, this wage range aligns with industry standards for similar roles. However, candidates with specialized skills or significant experience may expect rates toward the higher end of this range or even above.

Job description:

Catawba Island Club (CIC) is a premier private resort featuring a full-service hotel, an 18-hole golf course, tennis courts, a marina, a retail shop, a fitness center, dining rooms, banquet facilities, patio dining, indoor and outdoor bars, and swimming pools. Established in 1967, this family-owned business has built a distinguished reputation for delivering exceptional experiences to our members and guests.

We are currently seeking a highly organized and people-oriented professional to join our Front Office team for the second shift. The Front Office serves as the central hub of our operations, presenting a dynamic work environment where no two days are alike.

Responsibilities:

  • Execute daily responsibilities of the position and provide assistance as needed to ensure optimal service for guests and visitors.
  • Respond to inquiries regarding operational procedures.
  • Coordinate dining and hotel reservations.
  • Operate the retail point-of-sale system.
  • Facilitate the check-in process for hotel guests.
  • Maintain a service-oriented management philosophy that directs staff toward achieving service excellence.
  • Collaborate with team members to guarantee superior service to both guests and employees.

Job Requirements:
Experience:

  • Strong verbal and written communication skills.
  • In-depth knowledge of Front Office operations, including phone call management, reservation tracking, and proficiency in using computers.
  • Basic accounting skills, particularly in cash management.
  • Experience in retail environments.

Education:

  • High school diploma.

General Skills:

  • Ability to perform job functions with precision, efficiency, and attention to detail.
  • Competency in prioritizing, organizing tasks, and following up as necessary.
  • Maintain composure under pressure, utilizing sound judgment to resolve issues.
  • Follow instructions meticulously and demonstrate an understanding of guest service needs.
  • Collaborate effectively with colleagues as part of a cohesive team.
  • Work independently with minimal supervision and uphold confidentiality regarding sensitive information.

To apply, please visit www.cicclub.com/employment.

Job Posted by ApplicantPro.

Job Posting Date: Wed, 19 Mar 2025 23:11:22 GMT

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