Service Manager-RDO Equipment

Job Description

Job Title: Service Manager

Company: RDO Equipment

Location: Dayton, OH

Pay: $65000 – 85000 per year

AI Pay Analysis:

The annual salary range of $65,000 to $85,000 for a Service Manager in Dayton, OH, is competitive and aligns with industry standards. According to Glassdoor, the estimated total pay for a Service Manager in Dayton is approximately $85,875 per year, with a base salary of $62,113 and additional compensation of $23,762. (glassdoor.com) Similarly, Indeed reports an average base salary of $77,953 for Service Managers in Cincinnati, OH, which is comparable to Dayton. (indeed.com) Additionally, Salary.com indicates that the average annual salary for a Branch Service Manager in Dayton is $97,620, with most professionals earning between $80,041 and $112,805. (salary.com) These figures suggest that the offered salary range is within the expected compensation for this role in the Dayton area.

Job description:

This role offers a competitive salary ranging from $65,000 to $85,000 per year, complemented by a 24% bonus potential, a comprehensive benefits package, and opportunities for training and development, allowing for growth within the organization.

The Service Manager will provide strategic leadership in motivating, managing, and evaluating Service Technicians. This position is responsible for the efficient coordination, scheduling, and management of Service Technicians’ time while overseeing the work order process. The Service Manager will also communicate effectively with customers concerning quotes, job status, and scheduling, ensuring alignment with the needs of both customers and employees.

Key Responsibilities:

• Exhibit leadership in the daily management of Service Technicians.
• Assign and schedule jobs and work areas to Service Technicians based on their skills and expertise.
• Coach, mentor, and clearly communicate job expectations to service department team members.
• Assume full responsibility for hiring, performance management, and overall personnel management for assigned Service Technicians.
• Utilize service scheduling and Ewalk tools to effectively oversee the work order process from initiation to completion.
• Familiarize with and adhere to all manufacturer partners’ guidelines, processes, and expectations.
• Review and approve daily timecards for employees.
• Actively seek customer feedback, anticipate potential issues, and respond promptly.
• Address and resolve employee concerns and issues.
• Review and process all repair work orders for accuracy, particularly concerning parts, materials, and labor, and authorize equipment deliveries to customers.
• Support all aspects of the service department in fulfilling the responsibilities of the Service Operations Manager.
• Facilitate annual employee reviews, one-on-one meetings, and quarterly Career Path Level (CPL) meetings.
• Maintain technical and product knowledge regarding all equipment sold within the dealership’s scope.
• Uphold and demonstrate understanding of the RDO Equipment Co. service operations and procedures model.
• Efficiently utilize company-provided tools, such as Work Order Scheduler, Ewalk, Precise, DTAC, Service Advisor, and Service Advisor Remote.
• Manage warranty claims, including charge computations, while coordinating with the Central Warranty Department on submissions and follow-ups.
• Ensure effective communication within the location by conducting monthly open-book meetings, regular team meetings, and fostering an open-door policy, while actively seeking feedback from team members.
• Promote an engaged workplace culture that emphasizes accountability, open communication, teamwork, and a strong commitment to customer service.
• Oversee all departmental activities to enhance the customer experience, ensuring that team members focus on creating solutions and building long-term customer relationships.
• Ensure the company’s reputation and community image are aligned with RDO Equipment Co.’s Core Values, while maintaining strong business relationships with all stakeholders.
• Efficiently manage the evaluation, allocation, and oversight of physical and financial resources, while administering hiring, training, management, and evaluation of personnel.
• Implement and continuously improve sound and safe business practices to achieve ethical business objectives.
• Adhere to all safety rules and regulations while performing job duties, following company policies and procedures as outlined in the employee handbook.
• Actively participate in company-sponsored training to enhance knowledge and skills.
• Maintain a positive and professional working relationship with peers, management, and support personnel, demonstrating a steadfast commitment to teamwork and exceptional customer service.
• Execute additional duties as assigned by management in a professional and efficient manner.

Qualifications:

• Previous supervisory or management experience is preferred.
• Strong customer service skills.
• Proficient computer skills.
• Relevant technical knowledge.
• Exceptional time management, problem-solving, and organizational abilities.
• Excellent oral and written communication skills.
• High school diploma and/or technical school education is preferred.
• Candidates must possess valid work authorization and be eligible to work in the U.S. without company sponsorship.

Job Posting Date: Fri, 25 Apr 2025 03:27:23 GMT

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