Spa Sales Associate-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Associate

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Columbus, OH

Pay: $15 – 17 per hour

AI Pay Analysis:

An hourly rate of $15 to $17 for a Spa Sales Associate in Columbus, OH, is competitive and aligns with industry standards. The average hourly wage for spa associates in Ohio is approximately $15.18, with rates ranging from $10.87 to $21.20. (indeed.com) In Columbus, the average is slightly lower at $14.69 per hour. (indeed.com) Specific job postings in the area offer rates within this range, such as Hand & Stone Massage and Facial Spa’s Spa Sales Associate position at $14 to $18 per hour. (indeed.com) Therefore, the proposed rate is consistent with local and state averages for this role.

Job description:

We offer a competitive benefits package that includes:

• 401(k) matching
• Performance-based bonuses
• Dental insurance
• Employee discounts
• Flexible scheduling
• Health insurance
• Opportunities for career advancement
• Paid time off
• Training and development programs
• Vision insurance

We are seeking dynamic individuals eager to advance in a sales role with Hand and Stone. Preference will be given to candidates with full-time availability, including weekends and evenings.

Located conveniently off Route 161 in the newly developed Hamilton Square, Hand and Stone Massage and Facial Spa – New Albany is situated in a prestigious and rapidly growing community. New Albany promotes a healthy lifestyle for its residents, making it an ideal setting for our spa.

Since opening in November 2020, the New Albany location has quickly established itself as one of the premier franchise spas in central Ohio. It has earned accolades such as Hand and Stone’s Fast Track Award (2021) and Rookie of the Year (2022), reflecting its notable growth and success.

Join our exceptional team at Hand and Stone Spa, where we are dedicated to fostering your learning, growth, and success. With our commitment to introducing innovative services, products, and techniques, we invite candidates of all experience levels to become part of our customer-centric mission. Our goal is to cultivate a positive team environment that thrives on collaboration.

Job Responsibilities:

• Ensure adherence to sanitation standards throughout the year.
• Achieve sales targets related to memberships, gift cards, and service enhancements.
• Maintain effective communication with clients, service providers, sales associates, and management.
• Schedule, confirm, and manage appointments while maintaining an organized daily appointment book.
• Exhibit a genuine desire to assist clients and advocate the health benefits of regular spa visits.
• Provide a warm and professional welcome to clients during check-in and check-out.
• Stay informed about special offers, products, services, and procedures relevant to Hand and Stone.
• Follow established scripts for membership and gift card sales.
• Make tailored recommendations for service enhancements.
• Familiarize yourself with and perform Hand and Stone’s signature services.
• Keep thorough treatment records for all clients.
• Engage actively with customers and the local community to boost sales.
• Support management and service providers to enhance the overall customer experience.
• Embrace and respond to client feedback.
• Maintain a professional and clean work environment.
• Contribute positively to personal and professional development, as well as the well-being of the spa community.
• Participate in various challenges to earn incentives, bonuses, and perks.
• Oversee all front desk operations and act as a liaison with service providers and management, including addressing customer conflicts as needed.

Job Qualifications:

• Prior experience in sales and/or customer service; membership sales experience is a plus.
• Exceptional verbal and written communication skills.
• Quick learner with the adaptability to navigate diverse situations to achieve desired outcomes.
• Team-oriented while also comfortable working independently with minimal supervision.
• Proficiency in computer systems; experience in retail or appointment booking is advantageous.
• Strong organizational and interpersonal skills with the ability to multitask.
• Self-motivated and committed to helping others.
• Demonstrated excellent customer service skills and work ethic.
• Ability to collaborate effectively with others towards shared goals.
• Flexible scheduling availability, particularly evenings and weekends, is preferred.
• Professional demeanor with the ability to connect with clients.
• Eagerness to learn and develop as an individual, employee, and sales professional.
• Detail-oriented with the ability to follow instructions meticulously.
• Experience with spa software and operations is a plus.

Job Environment:

• A modern, professional, and relaxing spa atmosphere focused on making wellness accessible and affordable.
• A comfortable and safe workspace where employees feel valued.
• A team-oriented culture promoting friendly competition, celebrating successes, and fostering opportunities for growth.
• A goal-centric approach to employee development, providing resources and education for success.
• Consistent yet flexible scheduling with special events throughout the year to enhance service promotion.
• A welcoming organizational structure that prioritizes respect and collaboration.
• A community of dedicated individuals who care about delivering exceptional services, nurturing client relationships, and supporting each other.
• Leaders invested in your success, offering the necessary resources and routes to achieve your goals.

Job Incentives:

• Paid time off
• Sales incentives
• 401(k)
• Health, dental, and vision insurance
• Complimentary hands-on training prior to employment
• Continuing education opportunities
• Free monthly massages or facials
• Discounts on services, products, and gift cards
• Provided uniforms
• Flexible scheduling

Pay Structure:

• Competitive base hourly rate plus sales commission.
• Performance-based bonus opportunities.

Job Posting Date: Thu, 10 Apr 2025 05:38:03 GMT

Apply now!