Guest Service Manager-Harper Associates

Job Description

Job Title: Guest Service Manager

Company: Harper Associates

Location: Detroit, MI

Pay: $58000 per year

AI Pay Analysis:

An annual salary of $58,000 for a Guest Service Manager in Detroit, MI, is competitive and aligns with industry standards. According to Glassdoor, the estimated total pay for this role in the Detroit area is approximately $61,345 per year, with base pay ranging from $44,000 to $63,000, and additional pay (such as bonuses) between $7,000 and $12,000. (glassdoor.com) Similarly, Talent.com reports an average annual salary of $54,550 for Guest Services Managers in Michigan, with entry-level positions starting at $35,360 and experienced workers earning up to $60,000. (talent.com) Therefore, a $58,000 salary is within the expected range for this position in the Detroit area.

Job description:

Join a premier full-service hotel committed to delivering an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in fostering a welcoming atmosphere for both leisure and business travelers.

We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This role will involve leading a team to ensure that every guest receives a seamless, personalized experience that upholds the hotel’s high standards. The ideal candidate will be a customer-focused professional with strong leadership abilities, problem-solving skills, and a passion for hospitality.

Key Responsibilities:

• Supervise and support front desk, concierge, and guest services staff to ensure exceptional guest satisfaction.
• Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Develop and implement service standards, policies, and procedures to enhance the guest experience.
• Address guest complaints and special requests promptly and professionally.
• Train and mentor team members to maintain elevated performance and customer service levels.
• Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
• Monitor guest feedback and reviews to identify and implement service quality improvements.
• Assist in budgeting, forecasting, and managing department expenses.
• Cultivate a positive and engaging work environment for all team members.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3-5 years of experience in hotel guest services or front office management.
• Strong leadership and team management capabilities.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in hotel property management software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• A genuine passion for hospitality and a commitment to providing an outstanding guest experience.

Why Join Us?

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement within a luxury full-service hotel.
• A supportive and dynamic work environment.
• Employee discounts, training programs, and various perks.

If you are a motivated hospitality professional dedicated to guest satisfaction, we encourage you to apply for this exciting opportunity! Click apply or email [email protected] to get started.

Job Posting Date: Thu, 24 Apr 2025 22:10:51 GMT

Apply now!