IT Solution Partner, Laboratory Systems-Zoetis

Job Description

Job Title: IT Solution Partner, Laboratory Systems

Company: Zoetis

Location: Kalamazoo, MI

Pay: $89000 – 128000 per year

AI Pay Analysis:

The annual salary range of $89,000 to $128,000 for an "IT Solution Partner, Laboratory Systems" in Kalamazoo, MI, is competitive and aligns with industry standards. For instance, a Solutions Engineer in Kalamazoo has a median total pay of approximately $151,000 per year, with base pay ranging from $85,000 to $125,000. (glassdoor.com) Similarly, a Laboratory Systems Analyst in the U.S. has an average annual salary of $113,643. (glassdoor.com) These figures suggest that the offered salary range is within the expected compensation for similar roles in the region.

Job description:
Locations accepted include:
– Lincoln, Nebraska
– Charles City, Iowa
– Parsippany, New Jersey
– Kalamazoo, Michigan

The ZTD (Zoetis Technology & Digital, Information Technology) Solution Partner for Quality Systems will serve as the primary liaison across Global Manufacturing & Supply (GMS) and Research and Development (RD) for global quality laboratory solutions. This role encompasses system ownership and global deployment for Waters Empower Enterprise, Molecular Devices Softmax Pro GXP, and other laboratory systems within the Animal Health sciences sector. The Solution Partner will collaborate closely with other global solution teams to interface with systems such as Waters SDMS for laboratory data archival and Waters LMS electronic notebook. The position demands expertise and experience in operating and maintaining software solutions within a regulated environment.

Given the regulatory nature of this role, it is essential to deploy and uphold solutions that comply with the rules and regulations set forth by various global agencies, including the FDA, USDA, and EMA, ensuring adherence to standards related to software solution delivery and data integrity.

Key Responsibilities:
– Provide and coordinate ongoing support for global laboratory system solutions.
– Act as the primary point of contact for business, compliance, and infrastructure teams regarding quality systems.
– Develop and maintain all relevant documentation for operating software systems within a regulatory framework.
– Assist with issue and risk management initiatives.
– Communicate effectively with respective business units on all pertinent matters.
– Update and maintain software solutions to keep pace with emerging technologies.
– Perform troubleshooting and provide third-level support for a variety of laboratory instrument types and vendors.
– Maintain a strong focus on data integrity and compliance.
– Collaborate closely with Managed Service Providers on ticket management.

Position Duties:
– Work within an established operating model for ZTD GMS Global Systems, overseeing the deployment, enhancement, and operation of regulated laboratory solutions. Collaborate with ZTD site-based colleagues, third-party solution providers, Zoetis laboratory personnel, designated Managed Service Providers (MSPs), and site quality personnel.
– Own the global Empower chromatography solution, which operates continuously, serving as the primary contact between business and ZTD for real-time product testing in manufacturing operations while maintaining GxP documentation in alignment with the Zoetis Solution Delivery Lifecycle.
– Manage the global Softmax Pro GXP and other laboratory solutions, ensuring similar ownership responsibilities as noted above.
– Provide support for time-sensitive remediation activities in response to global service interruptions, regulatory agency audits, and solution upgrades or enhancements.
– Assess and implement future software and instrument control updates for support systems, ensuring currency with supported operating systems and backend tools.

– Facilitate collaboration with ZTD site-based personnel worldwide to deploy new instrumentation software, lead application upgrades, and support a small team dedicated to these solutions.
– Oversee Level 1 and Level 2 support activities in partnership with Managed Service Providers.

– Manage merger and acquisition support for new Zoetis sites and site divestiture as needed, including the full range of project management activities for deploying supported solutions in new locations.
– Coordinate resources, timelines, and task deliveries for teams encompassing GMS quality, manufacturing, VMRD, ZTD infrastructure, and vendor assignments.

– Partner with key stakeholders on annual operating plans for new initiatives and the maintenance of existing solutions, identifying necessary resources, financial requisites, and project timelines.

– Undertake administrative duties, including staying current with compliance and Zoetis-required training, participating in cross-functional laboratory and change review boards, adhering to Zoetis core principles, and collaborating with Digital Data & Analytics teams.

Education and Experience:
– A university degree in Computer Science, Information Systems, Business Administration, or a related field; an MBA or equivalent is preferred.
– Over 10 years of progressive technology experience in defining requirements, designing, deploying, and maintaining ZTD solutions in a regulated environment.
– Exceptional interpersonal, communication, and collaboration skills, acting strategically as the ZTD System Owner and Business Partner primarily with Global Quality, site Quality, and VMRD laboratories. Extensive interaction with ZTD functions, including application hosting, database administrators, global service desk, ZTD site leads, third-party software and instrument providers, ZTD compliance, and the Zoetis Project Management Office to plan, define, execute, and operate new solutions and enhanced system capabilities.
– Experience with laboratory solutions in a regulated environment, particularly in relation to Chromatography and Laboratory Execution Systems like Waters Empower or Waters LMS.

Technical Skills Requirements:
– Proficiency in Microsoft Windows operating systems (both server and client), security tools, configuration for vendor-supplied solutions, and maintenance activities.
– Strongly desired: Knowledge and practical experience with Waters Corporation informatics solutions (Empower, NuGenesis, LMS) and other laboratory IT solutions in regulated environments.
– Practical experience within Windows environments (client/server, lab PCs, laboratory instrument communications, general office and collaboration tools, software installation, PowerShell).
– A proven history of delivering innovative and successful IT systems, establishing strong end-to-end program management standards.
– Demonstrated ability in troubleshooting and resolving issues related to software solutions in a laboratory setting, preferably with COTS solutions and some custom development experience.
– Familiarity with software development lifecycles and application support, alongside a working knowledge of IT infrastructure and systems design.
– Understanding system development methodologies and compliance requirements (e.g., SGMP, GxP, 21CFR).
– Experience working within a manufacturing/supply business environment, preferably in the animal health, biopharma, or related life sciences industries.
– Project management experience on medium-scale software deployments across multiple sites and regions, collaborating with ZTD, business, laboratory, and regulatory teams.
– Ability to build and maintain long-term relationships at various levels within ZTD and business groups, including senior leaders.

Communication Skills:
– Must possess the ability to communicate effectively to participate in business discussions and strategic planning sessions.

Relationship Management:
– Should foster a positive partnership with the business, acting as an advisor and striving to maintain high levels of customer satisfaction.

Travel Requirements:
– Approximately 20% travel may be necessary for laboratory system deployments, maintenance, and upgrades, primarily focused on office-based activities.

Compensation:
– The anticipated base pay for this position ranges from $89,000 to $128,000 for candidates based in Colorado, and from $100,000 to $144,000 for candidates located in California, New Jersey, New York, or Washington, with variations based on location and other factors. This position is eligible for short-term and long-term incentive compensation, and we provide a comprehensive benefits package, including healthcare, dental coverage, retirement savings, paid holidays, vacation, and disability insurance.

Zoetis promotes an inclusive workplace and is committed to equal opportunity employment for all employees and applicants, without regard to race, color, religion, gender, sexual orientation, age, gender identity or expression, national origin, disability, veteran status, or any other protected classification. Accommodations are available for individuals with disabilities upon request.

Job Posting Date: Fri, 25 Apr 2025 05:55:06 GMT

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