Customer Service Representative First Shift-Planet Fitness

Columbus, OH
May 1, 2025
Full Time
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Average Pay*: $12 to $16
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative First Shift” in Columbus, OH, is below the national average for this role, which typically ranges from $15 to $20 per hour. While specific data for Columbus is limited, this rate may be considered below industry standards for similar positions in the area.

Job description:

Benefits:

  • Complimentary Membership
  • Dental Insurance
  • Employee Discounts
  • Health Insurance
  • Vision Insurance

Job Summary

This is a full-time position requiring one weekend day of work. Shift hours are 6 AM to 2 PM or 7 AM to 3 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by greeting members, prospective members, and guests.
  • Manage all front desk activities, including but not limited to:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Checking IDs and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Assisting with necessary updates to members’ accounts.
    • Timely and professionally responding to member questions and concerns, escalating issues to the Assistant Club Manager as needed.
    • Maintaining the neatness and cleanliness of the club.
    • Monitoring the safety and cleanliness of the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
    • Stocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment to the Club Manager.
    • Adhering to the "Lost and Found Policy" and promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic proficiency in computer applications.
  • A genuine passion for fitness and health.
  • An upbeat and positive attitude at all times.
  • Strong punctuality and reliability.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding members’ expectations.
  • Strong listening abilities, with empathetic problem-solving skills.
  • Demonstrated diplomacy in all interactions, employing appropriate behavior and language.
  • A high school diploma or GED equivalent is preferred.
  • Must be at least 18 years of age.

Physical Demands

  • Continual standing and walking throughout the shift.
  • Frequent verbal communication with members, along with answering incoming membership calls.
  • Ability to occasionally lift up to 50 pounds.
  • Utilization of cleaning chemicals during shifts.
  • Cleaning and sanitizing commonly used equipment and surfaces within the club.
  • Continuous monitoring of the club and assisting members throughout the entirety of the shift.

Job Posting Date: Thu, 03 Apr 2025 23:14:45 GMT

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