Night Audit- TownePlace Suites by Marriott-TownePlace Suites Iron Mountain

Job Description

Job Title: Night Audit- TownePlace Suites by Marriott

Company: TownePlace Suites Iron Mountain

Location: Iron Mountain, MI

Pay: $13.5 – 15.5 per hour

AI Pay Analysis:

The hourly rate of $13.50 to $15.50 for a Night Auditor position at TownePlace Suites by Marriott in Iron Mountain, MI, is slightly below the state average for this role. As of December 2024, the average annual salary for a Night Auditor in Michigan is approximately $32,152, equating to about $16 per hour. (salary.com) Specifically, in Grand Rapids, MI, the average hourly wage for a Night Auditor is $15.66. (indeed.com) While the offered rate is competitive within the region, it is marginally lower than the state average. However, considering the cost of living in Iron Mountain, MI, which is lower than in larger cities, this compensation may be more aligned with local standards.

Job description:

The night auditor is tasked with auditing all accounts to ensure accurate balancing and preparation of final reports for management. This role also serves as the front desk clerk during the night shift, striving to maximize room revenue and guest satisfaction in accordance with Veridea standards.

Essential Functions:

1. Provide sincere and professional assistance to all guests, going the extra mile to ensure their satisfaction while adhering to hotel standards.
2. Verify the accuracy of all charges to guest accounts incurred during the day and post room charges to ensure all accounts are updated and balanced by 6:00 a.m. the following morning.
3. Complete all credit card transmittals, direct billing, and no-show billings for the day.
4. Prepare all required daily, monthly, and yearly reports for the property.
5. Assume the role of manager on duty in the absence of the general manager or guest operations manager.
6. Efficiently register and process guests upon arrival and departure to enhance their experience.
7. Demonstrate comprehensive knowledge of the hotel’s services and facilities, along with the local area, to effectively assist guests.
8. Utilize sales techniques to promote the property, thereby maximizing occupancy and average rate.
9. Accurately handle telephone and walk-in reservations to ensure guest satisfaction.
10. Proactively address and resolve guest issues, complaints, or problems.
11. Operate the telephone system proficiently in accordance with Veridea standards.
12. Understand and apply all hotel safety and security procedures to maintain a secure environment for both employees and guests.
13. Keep supervisors informed of any significant issues or unusual matters requiring attention to facilitate prompt corrective action.
14. Seek additional duties that contribute to the overall operations of the hotel.
15. Prepare the breakfast setup daily to ensure readiness for the breakfast attendant’s arrival.

Qualification Standards:

1. Ability to quickly learn front desk technical and audit procedures, including check-in, check-out, sales skills, computer operations, and telephone operations.
2. Proficiency in operating a computer or cash register for monetary transactions and providing accurate change.
3. Strong ability to manage multiple tasks simultaneously.
4. Friendly and cheerful demeanor with the ability to interact easily with strangers.
5. Collaborative mindset, supporting colleagues effectively.
6. Quick observational skills to respond and adapt to various guest situations.
7. Capability to maintain self-control under stress.
8. Strong numerical accuracy and competency.
9. Excellent organizational skills with attention to detail.
10. Physical ability to operate equipment including cash registers, computers, credit card machines, telephone consoles, and calculators.
11. Grooming must meet property standards.

Job Posting Date: Thu, 01 May 2025 22:01:05 GMT

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