Salon Guest Services Shift Leader-Douglas J Aveda Institute

Job Description

Job Title: Salon Guest Services Shift Leader

Company: Douglas J Aveda Institute

Location: Ann Arbor, MI

Pay: $16 – 20 per hour

AI Pay Analysis: The hourly rate of $16 to $20 for a “Salon Guest Services Shift Leader” in Ann Arbor, MI, appears to be below the national average for similar roles. According to the U.S. Bureau of Labor Statistics, the median hourly wage for “First-Line Supervisors of Personal Service Workers,” which includes salon supervisors, is approximately $20.00. However, wages can vary based on factors such as experience, specific job responsibilities, and local market conditions. In Ann Arbor, the cost of living is higher than the national average, which may influence wage expectations. Therefore, while the offered rate is slightly below the national median, it may be competitive within the local market, depending on the specific duties and the candidate’s experience.

Job description:

As a Guest Services Shift Leader, you will play an integral role within our salon’s leadership team, reporting directly to the Salon Director. Your primary responsibility is to oversee the Guest Services team and ensure the seamless operation of Guest Services and overall salon operations. You will be instrumental in maintaining our dedication to exceptional guest care.

Key Responsibilities:

Leadership:

• Assist in training the Guest Services team in collaboration with the Salon Director.
• Supervise front desk operations, retail, and guest services.
• Prepare and optimize the Guest Services schedule for maximum efficiency.
• Serve as a liaison for technicians in the absence of the Salon Director.
• Set the standard for the guest service team by leading by example.
• Collaborate with the Salon Director to manage retail supplies and timecard adjustments.

Guest Reservations:

• Deliver outstanding guest care from the moment visitors arrive.
• Ensure a welcoming environment through efficient check-ins and seamless check-outs.
• Play a vital role in the salon’s opening and closing procedures.
• Manage cash handling, bank deposits, and customer returns.

Product & Service Knowledge:

• Maintain an aesthetically appealing retail area.
• Stay informed on product lines to assist guests in making informed selections.
• Participate in product knowledge training to provide expert recommendations.

Qualifications:

Ideal Candidate Attributes:

• Strong leadership abilities and a commitment to setting an example for others.
• Capacity to coach and support the Guest Services team in the Salon Director’s absence.
• Prior experience in retail and/or customer service is essential.
• Supervisory experience is highly advantageous.
• Exceptional organizational skills and the ability to multitask effectively.
• A polished and professional appearance that aligns with Douglas J and the salon industry.
• A high school diploma or equivalent; some college or post-secondary education is preferred.
• Self-motivated with excellent communication skills.
• Attention to detail complemented by a charismatic attitude.
• Reliable transportation for bank deposits.
• Flexibility to work a full-time schedule, including evenings and Saturdays.

Why Join Our Team:

• Be part of a company with over 55 years of growth and success in the beauty industry.
• Competitive pay ranging from $16 to $20 per hour, based on experience.
• Enjoy discounts on products and services.
• Access to affordable insurance benefits and a 401(k) with a company match.
• At Douglas J, we value diversity and are dedicated to fostering an inclusive environment for all team members.

Are you ready to elevate your career as a Guest Services Shift Leader with Douglas J? Apply today to join our passionate and dedicated team!

Job Posting Date: Wed, 30 Apr 2025 22:21:55 GMT

Apply now!