COUNTER SERVER/EXPO @HANCOCK-Hancock

Job Description

Job Title: COUNTER SERVER/EXPO @HANCOCK

Company: Hancock

Location: Grand Rapids, MI

Pay: $12.48 per hour

AI Pay Analysis: An hourly rate of $12.48 for a “Counter Server/Expo” position in Grand Rapids, MI, appears to be below the typical industry standard for similar roles in the area. According to the U.S. Bureau of Labor Statistics, the median hourly wage for food and beverage serving workers in Michigan is approximately $14.00, with variations based on experience and specific job duties. Therefore, a rate of $12.48 may be considered below average for this position in Grand Rapids.

Job description:
Benefits:

– Comprehensive insurance coverage
– 401(k) plan
– Discounts on food and beverages at all locations

Join Our Team! The Winchester, Hancock, Donkey Taqueria, and All In Catering form a vibrant restaurant group located in the Uptown neighborhood along Wealthy Street. We believe that food brings people together, hospitality keeps them coming back, and our commitment to authenticity and innovative cuisine sets us apart. Our distinctive flavors are complemented by exceptional customer service and a welcoming atmosphere.

As a Support Staff member, you will oversee counter service, floor management, and expo operations throughout your shift.

Key Responsibilities (including but not limited to):

– Delivering extraordinary customer service across various business volumes
– Managing takeout orders and serving food to guest tables
– Seizing sales opportunities with every guest interaction at the counter
– Overseeing expo windows with a strong focus on food quality, ticket time management, and accuracy
– Becoming a “menu expert” and effectively educating guests about our food and beverage offerings
– Excelling in time management and following established service steps
– Assisting in maintaining clean and well-stocked areas during service, including pre-bussing
– Preparing the restaurant for daily success

Requirements:

– Strong organizational skills to effectively meet the restaurant’s needs
– Attention to detail
– A positive, welcoming, and upbeat attitude
– TIPS certification (or equivalent) is preferred, with a strong understanding of responsible alcohol service and compliance with local regulations
– Strong communication skills to inspire and motivate consistency and excellence
– A firm belief in a professional and ethical approach to guest service

Reports To: General Manager
Pay: $12.48/hr + Tips
Hours: Part-time and Full-time

Please note that this job profile does not encompass a comprehensive list of required activities, duties, or responsibilities. Job tasks and responsibilities may change, or new ones may be assigned at any time with or without notice.

If you’re passionate about food, committed to providing exceptional service, and eager to join a dynamic team, we would love to hear from you!

Job Posting Date: Sat, 03 May 2025 03:42:11 GMT

Apply now!