Store Customer Service Specialist-Sherwin-Williams

Job Description

Job Title: Store Customer Service Specialist

Company: Sherwin-Williams

Location: Euclid, OH

Pay: $15.25 per hour

AI Pay Analysis:

An hourly rate of $15.25 for a "Store Customer Service Specialist" in Euclid, OH, is slightly above the national average for similar roles, which is approximately $14 per hour. (salary.com) In the Cleveland area, the average hourly wage for customer service representatives is about $26.94, indicating that the offered rate is below the regional average. (indeed.com) Additionally, major employers like Sam’s Club have recently increased their entry-level wages to $16 per hour, reflecting a trend toward higher compensation in the retail sector. (reuters.com) Therefore, while the offered rate is competitive nationally, it is below the regional average and recent industry trends in the Cleveland area.

Job description:

This position plays a pivotal role in the success of our retail stores. Customer Service Specialists collaborate closely with both wholesale and retail customers to identify their needs, address inquiries regarding Sherwin-Williams products, and recommend appropriate solutions. They are responsible for swiftly resolving customer concerns to ensure maximum satisfaction, while staying informed about product features and maintaining high-quality visual standards within the store.

The selected candidate will be assigned to Store #701283, located at 22306 Lake Shore Blvd, Euclid, OH 44123. This part-time role offers a starting rate of $15.25 per hour.

Key responsibilities include direct interaction with customers, which may involve minors, and handling financial transactions along with access to store merchandise and sensitive data—both of which may be supervised or unsupervised. To ensure the safety of our customers, staff, and overall operations, a review of criminal history is required.

Responsibilities:

• Provide exceptional customer service and maintain high levels of customer satisfaction.
• Assist customers in-person and over the phone by assessing needs and presenting suitable products and services.
• Foster trusting relationships with both wholesale and retail customers.
• Accurately process sales transactions in accordance with company policies.
• Meet and exceed store sales goals on a monthly, quarterly, and yearly basis.
• Maintain organized work order files and product formulas.
• Retrieve products from the sales floor or warehouse as necessary.
• Tint and mix products to customer specifications when required.
• Organize shelves and set up displays for optimal presentation.
• Clean and maintain store equipment.
• Assist with loading and unloading delivery trucks as needed.
• Support delivery efforts as required.
• Ensure assigned areas are well-stocked and visually appealing.
• Stay knowledgeable about products and effectively communicate available options.
• Adhere to inventory control procedures.
• Proactively suggest strategies for improving sales.

Qualifications:

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Legally authorized to work in the country of employment without the need for sponsorship for employment visa status now or in the future.
• Possess a valid, unrestricted Driver’s License.
• Capable of retrieving materials from shelves and lifting/carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
• Availability to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or GED.
• Minimum of one (1) year experience in a delivery, retail, or customer service role.
• Previous experience selling paint and related products.
• Familiarity with operating tinting and mixing equipment.
• Proficiency in reading, writing, comprehending, and communicating in more than one language; Spanish proficiency is a plus.

At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make environments brighter and stronger. We recognize that our employees’ skills, talents, and passions are essential to achieving this mission. We are committed to investing in our people through:

• Life: Providing rewards, benefits, and flexibility to enhance health and well-being.
• Career: Offering opportunities for learning, skill development, and career advancement.
• Connection: Fostering an inclusive team and commitment to both our internal community and the broader society.

We invite you to embark on this journey with us—let’s create your possible!

How to Get Started:

• Step 1 – Online Application: Navigate to our Careers page to find the roles of interest. Dedicate 15 minutes to create your profile by entering or importing your details.
• Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, featuring behavioral-based questions. This step allows for flexibility, but must be completed within 7 days of receiving the invitation.
• Step 3 – In-Store Interview: Top candidates from the video interview will meet with our team in-store or at one of our facilities.

At Sherwin-Williams, we prioritize the health and well-being of our employees and their families, providing a comprehensive range of benefits. A general overview of these benefits can be found on our website. Compensation decisions will depend on individual qualifications and circumstances and may vary based on factors such as skills, experience, and business needs.

Qualified applicants with arrest or conviction records will be considered for employment in line with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act where relevant.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected characteristic.

As a VEVRAA Federal Contractor, Sherwin-Williams requests priority referral of Protected Veterans through state and local employment services. Please note, our recruitment team will never request candidates to provide payment or sensitive personal information during the application process.

Job Posting Date: Wed, 07 May 2025 03:41:58 GMT

Apply now!