Front of the House Manager – Big E’s EBL-Suburban Inns

Grand Rapids, MI
May 10, 2025
Full Time
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Average Pay*: $20 to $25
*average hourly rate for this position in your area
Deadline date:
$23 - $23

Job Description

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Job Title: Front of the House Manager – Big E’s EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis:

The annual salary of $48,000 for the "Front of the House Manager" position at Big E’s EBL in Grand Rapids, MI, is competitive within the local hospitality industry. According to data from October 2024, the average salary for a Front Desk Manager in Grand Rapids is approximately $51,103, with a typical range between $44,757 and $58,505. (salary.com) Additionally, the average salary for a Front of House Manager in Michigan is around $49,660 per year. (indeed.com) Considering these figures, the offered salary aligns well with industry standards for similar roles in the region.

Job description:

Big E’s is a vibrant and fast-paced environment that offers endless opportunities for skill development and career advancement. We invite you to join a premier team in the Food and Beverage and Hospitality Industries!

As a Front of House (FOH) Manager, you will oversee the service and management of the Front of House, ensuring a delightful experience for our guests while adhering to Suburban Inns’ Core Values, Big E’s standards, and local health regulations.

FOH Manager Wage: Salary begins at $48,000 annually, negotiable based on experience.

Benefits Include:

  • Discounts on hotel and restaurant services
  • Earned Paid Time Off for all Team Members
  • Comprehensive insurance options (health, vision, dental, life) for full-time employees
  • Flexible scheduling
  • Holiday pay
  • Eight hours of paid volunteer time annually
  • Opportunities for advancement and professional growth
  • 100% paid maternity/paternity or adoption leave for eligible employees
  • Employee Assistance Program (EAP) offering three complimentary counseling sessions, an online resource library, and access to legal, financial, and elder care consultations.

Essential Functions:

  • Welcome all guests warmly, fostering personal connections to ensure they feel valued.
  • Schedule FOH personnel in alignment with labor guidelines set by the Restaurant Manager.
  • Ensure that FOH areas, equipment, and fixtures maintain the highest standards of appearance, cleanliness, and safety.
  • Conduct monthly inventories and manage pricing, cost controls, requisitioning, and issuing for beer and liquor.
  • Strive to maintain exceptional levels of guest satisfaction.
  • Maintain an active floor presence to enhance staff engagement and elevate the guest experience.
  • Conduct table visits to ensure service quality.
  • Assist in guest service as needed.
  • Implement and oversee all service recovery initiatives.
  • Establish and adhere to side work, opening, and closing procedures in accordance with SI/Big E’s standards and safety protocols.
  • Lead and manage Team Members, holding them accountable to Suburban Inns and Big E’s core values; utilize discipline as necessary following company policies.
  • Ensure all FOH Team Members are TIPS and/or ServSafe certified.
  • Monitor FOH Team Member schedules to ensure adherence to labor guidelines.
  • Review and approve payroll for FOH Team Members for accuracy in compliance with labor laws.
  • Execute staffing adjustments at the end of shifts to align with guest service expectations and labor cost objectives.
  • Prepare reports, manage schedules, and handle other administrative duties.
  • Secure dining room areas at the conclusion of the business day.
  • Maintain proactive communication with Back of House staff.
  • Attend scheduled staff meetings.
  • Follow all Suburban Inns processes.
  • Exhibit consistent attendance.
  • Perform additional duties as assigned by management.

Position Requirements:

  • Minimum Knowledge: Ability to interpret and extract information, perform arithmetic functions, and possess effective communication skills.
  • Education and Experience: High School Diploma or equivalent experience is required; one year of relevant job experience is preferred.
  • Certificates: ServSafe Food, CPR, and TIPS Certifications (may be completed upon hire).
  • Work Schedule: Availability for day, evening, night, holiday, and weekend shifts, varying based on business needs.
  • Travel: Occasional travel to other Suburban Inns properties or client locations may be necessary.

Uniform and Appearance Guidelines:

  • Uniform: Professional attire as per Suburban Inns guidelines; closed-toe, non-slip shoes are required.
  • Appearance: Hair must be well-groomed, and any facial piercings and tattoos must receive management approval. Offensive tattoos or those deemed inappropriate must remain covered. This policy will be applied consistently, regardless of personal characteristics.

We are a dynamic organization navigating a rapidly changing industry, and responsibilities may evolve in alignment with Suburban Inns’ business needs. The incumbent may be required to undertake additional or varied responsibilities as necessary.

Job Posting Date: Thu, 01 May 2025 03:35:01 GMT

Apply now!

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