Front Desk Agent-Marriott

Poland, OH
May 11, 2025
Part Time
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Average Pay*: 12 to 15
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Front Desk Agent

Company: Marriott

Location: Poland, OH

Pay: $13.26 per hour

AI Pay Analysis:

An hourly rate of $13.26 for a Front Desk Agent in Poland, Ohio, is slightly below the state average of $14.38 per hour. (indeed.com) In the Youngstown area, which includes Poland, the average is $14.31 per hour. (indeed.com) While this rate is competitive within the region, it is below the national average of $15.51 per hour. (indeed.com) Therefore, the offered rate is somewhat lower than both the state and national averages for this role.

Job description:

YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality

We adopt a proactive and hands-on approach to hotel management, leveraging extensive experience across all aspects of hospitality.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW:
As the Front Desk Agent, you will serve as the first point of contact for our guests, engaging in high-touch guest interactions. Your primary responsibilities include assisting with check-in and check-out processes, managing incoming phone calls, and addressing special requests for services or information in alignment with our established policies and procedures. You will consistently strive to maintain positive guest relations and resolve challenges effectively to ensure overall guest satisfaction.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

  • High School Diploma or General Education Degree (GED), or equivalent work experience
  • Proficiency in computer skills; familiarity with Microsoft Office is preferred
  • Experience with hotel property management systems is advantageous
  • A minimum of 1-2 years of experience as a Guest Service Agent is preferred
  • Previous experience in cash handling is desirable
  • Strong command of the English language
  • Excellent written and verbal communication skills
  • Ability to stand and maintain mobility for up to 8 hours at a time
  • Flexibility to work a varied schedule, including nights, weekends, and holidays
  • Commitment to providing outstanding customer service while maintaining a professional demeanor

RESPONSIBILITIES:

  • Foster positive guest relations at all times, proactively resolving any complaints and ensuring guest satisfaction
  • Communicate effectively with both guests and team members
  • Maintain comprehensive knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, daily house counts, expected arrivals and departures, as well as scheduled daily group activities
  • Answer telephone calls with proper greeting and etiquette
  • Monitor and uphold cleanliness, sanitation, and organization within assigned work areas
  • Verify guest information accurately upon arrival and departure
  • Relay pertinent guest information to relevant departments, including special requests and amenity deliveries
  • Process payments from guests, whether cash or credit
  • Address discrepancies on the room status report in collaboration with the Housekeeping department
  • Adhere to established hotel payment processing requirements and Commonwealth Lodging Management cash handling standard operating procedures
  • Maintain guest confidentiality at all times
  • Assist in emergency situations to safeguard guests and associates while protecting the facility and its systems, acting swiftly and responsibly to restore normal operations
  • Ensure compliance with all department, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards.

Job Posting Date: Fri, 09 May 2025 22:56:12 GMT

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