Front Desk Agent-Sage Hospitality

Job Description

Job Title: Front Desk Agent

Company: Sage Hospitality

Location: Detroit, MI

Pay: $18 per hour

AI Pay Analysis:

An hourly rate of $18 for a Front Desk Agent in Detroit, MI, is competitive and aligns well with industry standards. According to the U.S. Bureau of Labor Statistics, the median annual wage for hotel, motel, and resort desk clerks in the Detroit-Warren-Dearborn area was $31,490 as of May 2023, equating to approximately $15.14 per hour. (bls.gov) Additionally, data from O*NET Online indicates that the median annual wage for this role in Michigan is $30,620, or about $14.73 per hour. (onetonline.org) Therefore, an $18 per hour rate is above the state and regional medians, suggesting it is a competitive wage for this position in the area.

Job description:

Shinola Hotel is seeking a Front Desk Agent who will play a pivotal role in crafting timeless memories and exceptional experiences for our guests and associates. As the world’s first Shinola Hotel, we have transformed from a watch company into a luxury brand that leaves a lasting impression on both visitors and locals. Rooted in Detroit, our team is dedicated to honoring the city’s rich history while creating thoughtfully designed spaces and experiences. Join us at Shinola Detroit to experience the artful hospitality that defines our boutique hotel.

As part of Sage Hospitality Group, we are committed to excellence in everything we do, striving to enrich lives one experience at a time. Our philosophy goes beyond a mere slogan; we empower our employees to foster positive change within our communities. By delivering genuine service, we build lasting relationships with our guests and value for our shareholders, creating unforgettable experiences.

We seek individuals who are independent thinkers and embrace their entrepreneurial spirit, eager to challenge conventional norms. We encourage risk-taking and creativity, recognizing that success is deeply rooted in personal identity. Therefore, we invest in your personal and professional development. We invite you to consider becoming a part of our team.

Job Overview:
As a Front Desk Agent, you will respond professionally and courteously to guests arriving, departing, and those already in-house, providing them with accurate and timely information and services. You will also handle inquiries via telephone and in-person related to reservations, hotel information, and guest concerns.

Responsibilities:

• Greet and efficiently complete guest check-in procedures daily, utilizing both manual and computerized methods to ensure guests are satisfied and assigned to their requested rooms.
• Facilitate guest departures by following established procedures to close accounts and prepare rooms for the next guests.
• Accurately calculate and post transactions, receipts, and guest accounts following proper cash handling procedures, ensuring timely and precise hotel charges upon check-out while maintaining accurate hotel records.
• Respond courteously to inquiries and accept reservations in person and by telephone, effectively communicating hotel rates and utilizing suggestive selling techniques to boost occupancy and revenue.
• Maintain strong customer relations by staying informed about all in-house activities and local events, allowing you to address questions and concerns knowledgeably and promptly.
• Operate PBX equipment for incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests, providing timely and efficient service.
• Manage cash transactions at the front desk and uphold full responsibility for your assigned bank according to hotel policy.
• Exhibit a friendly, cheerful, and courteous demeanor at all times.

Qualifications:
Education/Formal Training:

• High school diploma or equivalent.

Experience:

• No previous experience required.

Knowledge/Skills:

• Proficient in basic mathematics, knowledgeable in standard cash handling procedures, and familiar with computerized cash register systems.
• Prior experience in customer service is preferred, along with general knowledge of basic customer service skills.
• Fluent in both oral and written English.
• Ability to use tact and understanding when addressing various customer service issues, including those of a stressful or emotional nature.
• Highly organized with a strong attention to detail, particularly when multitasking.

Physical Demands:
The physical demands outlined here are representative of those required for an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Ability to read written communications and operate a monochrome computer screen.
• Proficient in using computers, calculators, and telephone keyboards for cash handling and paperwork processing.
• Capability to follow verbal and written instructions and communicate effectively in both formats.
• The position requires prolonged standing, with regular bending and kneeling for filing tasks.
• Must be mobile and able to reach different areas of the hotel to assist clients.
• Occasional lifting and carrying of files and office items up to 25 lbs.

Environment:
The role involves prolonged standing at an indoor, climate-controlled workstation under fluorescent lighting, with 95% of the work performed inside.

Benefits:

• Comprehensive medical, dental, and vision insurance.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Access to health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Employee Assistance Program.
• Exceptional discounts on hotels, restaurants, and more.
• Opportunities to participate in the Employee Referral Bonus Program, with potential rewards of up to $1,000 per referral.

Job Posting Date: Sat, 10 May 2025 07:52:25 GMT

Apply now!