General Manager-BAM! Entertainment Center

Job Description

Job Title: General Manager

Company: BAM! Entertainment Center

Location: Holland, MI

Pay: $75000 – 80000 per year

AI Pay Analysis: The annual salary of $75,000 to $80,000 for a General Manager role in Holland, MI, translates to an hourly rate of approximately $36 to $38, which falls within a competitive range for mid-level management positions in the area. General Managers typically earn between $70,000 and $100,000 annually, depending on factors such as industry, company size, and individual experience. In Michigan, and particularly in Holland, this salary aligns well with industry standards, making it competitive, especially considering the cost of living in the region. Overall, the offered rate appears reasonable and attractive for prospective candidates.

Job description:

Imagine your ideal job—now envision it infused with bowling, arcade games, fantastic parties, and delectable food. As a General Manager, you play an essential role in turning this vision into reality for our guests, all while enjoying your work. This dynamic position demands an active leader who is on their feet, coordinating team efforts and troubleshooting challenges as they arise.

The General Manager is responsible for overseeing all facets of center operations, including entertainment, food and beverage sales, property management, and equipment maintenance. A crucial aspect of this role is to foster a collaborative environment, empowering staff members to perform at their best consistently. We assure you that this role is far from typical; in fact, it offers an exceptionally rewarding experience.

Essential Duties:

Generate & Monitor Center Revenue

• Collaborate in developing financial operational plans and budgets, while monitoring performance to achieve financial goals, particularly in food and beverage sales. Actively review and manage labor costs and other expenses.

Be an Operational Pro

• Engage in proactive floor management, overseeing the daily operations of your center and ensuring effective scheduling, planning, organization, and communication with your team.

Train Your Team

• Lead and direct regular training initiatives for all staff, ensuring proficiency in guest service, food and beverage operations, loss prevention, and adherence to company standards. Supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

Review Center Performance

• Efficiently manage multiple departments, conducting regular meetings with your management team to evaluate performance and provide direction. Review profit and loss statements weekly and monthly, adjusting action plans as necessary.

Rally the Troops

• Maintain high team morale and address any center-level HR or loss prevention issues as they emerge.

Make Guests Priority #1

• Strive to achieve and maintain exceptional guest service standards, ensuring that customer complaints are resolved swiftly and that all guests leave satisfied.

Drive Food & Beverage Sales

• Oversee the management and enhancement of your center’s Food and Beverage program, maintaining high quality standards and ensuring guest satisfaction. Provide ongoing training and supervision to cultivate a thriving sales culture aligned with corporate initiatives.

Remain Flexible

• Demonstrate the ability to work varying shifts, including weekends and holidays, as well as extended hours when necessary.

Who You Are
As a General Manager, you excel in customer service and thrive in a fast-paced environment. With a significant focus on the guest experience, you hold yourself and your teams accountable for performance. You are an exceptional problem-solver and communicator, bringing a minimum of several years of full-service restaurant management experience to the table.

Desired Skills:

• 5+ years of management experience in full-service kitchen, bar, restaurant, or food service operations
• Bachelor’s degree
• Proficient in basic business math, accounting skills, and strong analytical/decision-making abilities
• Strong team player with a talent for developing others
• Customer service expertise
• Familiarity with POS systems
• Excellent communication skills

Work Environment/Physical Demands:

• This role entails working in a typical entertainment environment, where walking, bending, and standing for extended periods may be required. Lifting objects, with assistance, may also be necessary.

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America. Our offerings include bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association, the major league of bowling. For more information about Lucky Strike Entertainment, please visit our website.

The salary for this position ranges from $75,000 to $80,000. Lucky Strike Entertainment provides performance-based incentives and a competitive total rewards package, including healthcare coverage and various other benefits. Details regarding incentives and benefits may vary by position. Further information on our benefits is available upon request.

Job Posting Date: Wed, 07 May 2025 03:41:14 GMT

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