Customer Services Specialist-Strategic Staffing Solutions
Job Description
Job Title: Customer Services Specialist
Company: Strategic Staffing Solutions
Location: Milford, MI
Pay: $20 per hour
AI Pay Analysis: An hourly rate of $20 for a Customer Services Specialist in Milford, MI, is generally considered competitive but may vary based on experience and specific company demands. According to various salary data sources, the typical pay for similar roles in Michigan ranges from $15 to $25 per hour, with variations depending on factors like industry, company size, and the complexity of the role. Thus, while $20 is on the lower end of the spectrum, it aligns reasonably well with local standards, especially for entry- to mid-level positions, making it a moderately attractive offer in the current job market.
Job description:
Strategic Staffing Solutions (S3) is excited to announce an opening for a Customer Services Specialist for a W2 contract opportunity with one of our esteemed clients.
This role is structured as a 13-week contract with the potential for full-time conversion. The position is a W2 contract engagement, and we do not consider C2C arrangements. The role is based in Milford, MI, and offers an hourly rate of $20.
Key Responsibilities:
This position is focused on enhancing customer relations across all HAP product lines, with the following primary objectives:
- Deliver courteous and prompt resolutions to member inquiries by conducting thorough investigations and providing comprehensive education to members and customers.
- Support corporate and departmental goals, member enrollment activities, and product implementations.
- Research and resolve service failures, while identifying root causes and trends to recommend solutions for service recovery and retention, ultimately improving the customer experience.
- Educate both members and prospective members to position HAP as their preferred choice for healthcare coverage.
Duties and Responsibilities:
- Respond to inquiries via telephone, mail, and in person, adhering to departmental standards, policies, and procedures, while directing inquiries to appropriate support departments.
- Educate current and potential members about policies, procedures, product offerings, and benefit plan provisions related to all HAP products.
- Accurately document all incoming inquiries to track member inquiry history and trends.
- Maintain confidentiality in compliance with privacy and HIPAA regulations.
- Proactively engage in training and development to enhance skills and capabilities.
- Monitor workflow inbox and outstanding cases to ensure timely responses to inquiries; contact members as necessary for follow-up.
- Collaborate professionally with support departments to address member needs.
- Foster strong business relationships across departments and stay informed about relevant changes in policies and procedures that may impact operations.
- Attend training and development sessions or continuing education opportunities to improve skill levels and performance.
- Interact with providers and their staff to gather information for resolving customer inquiries and complaints.
- Ensure compliance with departmental and corporate standards, policies, and procedures.
- Recommend process improvements based on trends observed during interactions with customers.
- Assist with various departmental projects, member enrollment periods, outreach activities, and corporate initiatives.
- Perform additional related duties as assigned.
Education and Experience:
- Completion of a course in Medical Terminology (to be accomplished within six months of employment).
- Associate’s Degree preferred.
- A foundational understanding of HMO/PPO/POS delivery systems and claims billing.
- A minimum of two (2) years of recent customer service or call center experience within the past three years.
“Please be aware of scams. S3 never requests payment during the onboarding process.”
Job ID: JOB-241403
Publish Date: May 7, 2025
Tagged as: Customer Services Specialist
Job Posting Date: Fri, 09 May 2025 05:16:02 GMT
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