TSE 1-MGM Resorts International

Detroit, MI
May 15, 2025
Full Time
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Average Pay*: $18 - $23
*average hourly rate for this position in your area
Deadline date:
$15 - $15

Job Description

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Job Title: TSE 1

Company: MGM Resorts International

Location: Detroit, MI

Pay: $31.75 per hour

AI Pay Analysis: The hourly rate of $31.75 for the role of TSE 1 (Technical Support Engineer Level 1) in Detroit, MI, is generally competitive within the local market, particularly for entry-level positions in the tech support sector. According to industry standards, salaries for TSE roles can vary significantly based on experience, skill set, and company size, but this rate aligns closely with the average pay range, which typically falls between $25 to $40 per hour in the Midwest region. Additionally, considering adjusted cost of living in Detroit, this rate appears reasonable, making it attractive for candidates entering the field. Overall, the offered rate can be viewed as competitive within the context of both the role and the local job market.

Job description:

The SHOW comes alive at MGM Resorts International. Have you ever envisioned working in a dynamic environment rich with excitement, diversity, and entertainment? If you are passionate about contributing to a collaborative team in one of the most captivating industries globally, MGM Resorts invites you to be part of crafting extraordinary, show-stopping experiences for our guests.

THE JOB:
As a Technical Support Engineer, your primary responsibility will be to deliver innovative and effective solutions to intricate technical challenges, supporting the deployment and maintenance of hardware and software systems. In this role, you will analyze requirements, resolve issues, and propose process enhancements that improve efficiency and user experience. Utilizing your problem-solving abilities, you will ensure successful deployments, collaborate with cross-functional teams and vendors, and provide guidance to end users and technicians, facilitating smooth implementation and ongoing support.

THE STARTING RATE:
$31.75 per hour

THE DAY-TO-DAY:

  • Analyze hardware and software requirements for project planning, providing informed recommendations.
  • Develop innovative solutions to complex problems, identifying non-obvious process improvements.
  • Document project metrics and create presentations for Senior Management.
  • Coordinate tasks and manage project deployments to achieve established objectives within defined scopes.
  • Collaborate with external vendors to support successful project implementation.
  • Engage with end users before and after deployment to ensure successful product delivery.
  • Create software automation scripts and comprehensive deployment documentation.
  • Train and guide property technicians or contingent workers during project implementation.
  • Troubleshoot hardware and software issues across both company-supported and non-company-supported devices.

THE IDEAL CANDIDATE:

  • High School Diploma, GED, or equivalent experience.
  • A minimum of 2 years of relevant experience in a similar role within Information Technology.
  • Willingness to work varied shifts, including weekends and holidays.
  • Ability to analyze hardware and software needs, providing solutions for complex integration issues.
  • Experience leading project deployments, coordinating with vendors, and supporting end users pre- and post-launch.
  • Skilled in developing automation scripts, documenting metrics, and innovating process improvements.
  • Proficient in troubleshooting cross-platform hardware and software issues as well as conducting system-level testing.
  • Capable of creating clear technical documentation and effectively communicating with non-technical users.
  • Experience mentoring technicians, managing tasks under tight deadlines, and thriving in fast-paced environments.
  • Strong customer service skills, with aptitude for multitasking and organization; mechanically inclined.
  • Familiarity with scripting, QA practices, and certifications such as A+ and MCP.
  • Experience in hospitality or resort settings is a plus.

THE PERKS & BENEFITS:

  • Wellness incentive programs to support your physical and mental health.
  • Discounts on company hotel stays, food and beverage, retail, and entertainment, as well as discounts with partners for travel, electronics, online shopping, and more.
  • Complimentary meals in our employee dining room.
  • Free parking.
  • Health and income protection benefits for eligible employees.
  • Opportunities for professional and personal development, networking, and community volunteering.

Are you ready to JOIN THE SHOW? Apply today!

Job Posting Date: Wed, 23 Apr 2025 23:05:43 GMT

Apply now!

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