Patient Financial Services Representative – Cuyahoga Falls, OH-UnitedHealth Group

Job Description

Job Title: Patient Financial Services Representative – Cuyahoga Falls, OH

Company: UnitedHealth Group

Location: Cuyahoga Falls, OH

Pay: $16.88 – 33.22 per hour

AI Pay Analysis: The hourly rate of $16.88 to $33.22 for a Patient Financial Services Representative in Cuyahoga Falls, OH, appears competitive when compared to national averages for similar roles. According to data from the Bureau of Labor Statistics and industry salary surveys, these positions typically range from approximately $15 to $25 per hour, depending on experience and specific responsibilities. The higher end of the range aligns well with more experienced candidates or those in larger healthcare organizations. Overall, this pay scale seems reasonable for the Cuyahoga Falls area, taking into account the cost of living and regional economic factors.

Job description:

Optum is a global organization dedicated to enhancing healthcare through innovative technology, enabling millions to lead healthier lives. Your contributions as part of our team will significantly impact health outcomes by connecting individuals with the necessary healthcare services, pharmacy benefits, data, and resources. Here, you will thrive in a culture built on diversity and inclusion, collaborate with talented colleagues, and benefit from comprehensive offerings for career development. Join us in making a difference in the communities we serve while advancing health equity on a global scale. Together, we are committed to Caring, Connecting, and Growing.

In this role, you will interact with patients to address a range of billing inquiries and facilitate resolution. You will be responsible for managing patient accounts and collections, ensuring exemplary customer service in all interactions.

This is a full-time position. Employees must exhibit flexibility in working any of our shift schedules during standard business hours, from 8:00 AM to 5:00 PM, with the initial 90 days requiring daily onsite attendance. Occasionally, overtime may be necessary depending on business needs. Employees will have a hybrid work arrangement, alternating between onsite and remote work.

We provide two weeks of paid on-the-job training, with training hours set from 8:00 AM to 5:00 PM CST, Monday through Friday. Candidates located within commuting distance to our office at 2750 Front St, Cuyahoga Falls, OH, will have the option to work both from home and the office.

Primary Responsibilities:

• Engage with patients and collaborate with internal departments to resolve billing inquiries effectively.
• Verify insurance eligibility, initiate payment arrangements, generate itemized bills as necessary, and manage unpaid and overdue balances.
• Analyze and follow up on patient account balances, making necessary corrections, and rebilling insurance carriers as required.
• Manage patient accounts, including credits, denials, and underpayments, ensuring timely corrections and re-billing of COB/no coverage denials.
• Collect payments and apply appropriate discounts and adjustments to patient accounts.
• Adhere to customer service protocols while engaging with patient accounts.
• Ensure accurate and timely documentation of all account activity, collaborating with bad debt vendors regarding patient concerns.
• Comprehend and comply with all patient account policies at Premiere Medical Resources.

Population-Specific Competency:

• Demonstrate effective communication and sensitivity when interacting with diverse patient populations, respecting their needs for dignity and self-respect.

Commitment to Service Excellence:

• Deliver exceptional service to patients, visitors, and internal/external stakeholders.
• Strive for the highest level of patient satisfaction in every interaction.
• Treat co-workers with respect and dignity, ensuring a consistently positive experience for all.

Attendance and Punctuality:

• Adhere to hospital attendance policies, making every effort to consistently arrive punctually for work and during daily activities.

The aforementioned responsibilities are intended to outline the typical functions performed in this position. The listing is not exhaustive and does not limit the discretion of supervisors to assign additional related tasks.

You will be recognized and rewarded for your performance in an environment that will challenge you and provide clear direction for success and personal development opportunities.

Required Qualifications:

• High School Diploma or GED, or equivalent work experience.
• Must be 18 years of age or older.
• Minimum of 2 years of relevant experience in billing within a physician office, billing company, or medical collections.
• Proficiency in keyboarding and use of a 10-key adding machine.
• Computer literacy and strong clerical skills with attention to detail.
• Excellent communication skills.
• Ability to perform under pressure and meet deadlines.
• Flexibility to work various shifts within normal business hours, including the initial 90-day onsite requirement and occasional overtime.

Telecommuting Requirements:

• Reside within a commutable distance to our office at 2750 Front St, Cuyahoga Falls, OH.
• Maintain the security of all company-sensitive documents, when applicable.
• Establish a dedicated workspace that ensures information privacy.
• Provide or access a UnitedHealth Group-approved high-speed internet connection.

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly compensation for this role ranges from $16.88 to $33.22, based on full-time employment. Pay is determined by various factors including local labor markets, education, work experience, and certifications. UnitedHealth Group complies with all applicable minimum wage laws. In addition to competitive salary options, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase options, and 401k contributions (subject to eligibility requirements). Regardless of where you begin your career with UnitedHealth Group, you will find a plethora of benefits and incentives available.

At UnitedHealth Group, we are committed to facilitating healthier lives and improving the health system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve optimal health. However, significant barriers to good health persist, disproportionately affecting people of color, historically marginalized groups, and those with lower incomes. We are dedicated to addressing these disparities and enhancing health outcomes, reflecting our mission in every endeavor.

UnitedHealth Group is an Equal Employment Opportunity employer, and all qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, as well as any other characteristic protected by applicable laws.

UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test prior to employment.

Job Posting Date: Thu, 15 May 2025 22:56:56 GMT

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