PATIENT EXPERIENCE MANAGER (RD REQUIRED)-Compass Group

Job Description

Job Title: PATIENT EXPERIENCE MANAGER (RD REQUIRED)

Company: Compass Group

Location: Saginaw, MI

Pay: $75000 – 83000 per year

AI Pay Analysis: The hourly rate of $75,000 to $83,000 per year for a Patient Experience Manager role in Saginaw, MI translates to an approximate hourly wage of $36 to $40, which is competitive when considering that this position typically requires specific credentials (like a registered dietitian (RD) designation) and experience in healthcare management. According to industry standards, especially in the Midwest, this pay range aligns with what is commonly offered for similarly specialized roles focusing on patient engagement and quality improvement in healthcare settings. Overall, the compensation appears to be fair and competitive for the region and required qualifications.

Job description:

Job Description:

We are seeking a dedicated Registered Dietitian to join our team at a prestigious hospital located in Saginaw, MI. The ideal candidate will be credentialed with the Commission on Dietetic Registration (CDR) or be Registered Dietitian Eligible.

Compensation for this role ranges from $75,000 to $83,000 annually, accompanied by a generous sign-on bonus of $5,000.

At Compass Group/Touchpoint, we recognize that the benefits we offer extend well beyond the basics. We are committed to fostering your professional growth and success with a comprehensive array of benefits, including:

• Education Reimbursement: Financial assistance for advanced learning opportunities.
• Career Advancement: Tailored growth programs designed specifically for Registered Dietitians.
• Professional Membership Dues, CDR, & Licensure Coverage: We cover the associated fees for your professional credentials.
• Free Continuing Education Units (CEUs): Access to our nutrition education webinar series at no cost.

Moreover, we prioritize your well-being through a holistic benefits package that includes:

• Health & Wellness: Comprehensive medical, dental, and vision plans for you and your family.
• Financial Security: Life insurance, accidental death and dismemberment (AD&D), and disability coverage.
• Retirement Readiness: 401(k) plans to support your financial future.
• Paid Time Off: Generous PTO policies that vary by state.
• Exclusive Perks: Discounts on shopping, commuter benefits, and more.
• Wellness & Support Programs: Access to our Employee Assistance Program, flexible spending accounts (FSAs), and various health initiatives.
• Protection Plans: Identity Theft Protection and Pet Insurance.

As part of TouchPoint Support Services, we pride ourselves on delivering customer-focused support across a spectrum of services, including healthcare housekeeping, laundry management, patient transportation, and food service. Our exceptional team members are committed to quality and outstanding customer service, ensuring optimal outcomes for our clients.

Job Summary:

The selected candidate will be responsible for coordinating and directing all patient experience activities within the designated healthcare system. This role involves monitoring and negotiating patient satisfaction initiatives to ensure high levels of client and customer satisfaction, employee relations, financial goal achievement, and future business growth. Compliance with all client, government, corporate, and division policies and procedures is essential.

Key Responsibilities:

• Track financial incentives, penalties, and reporting related to patient satisfaction performance.
• Maintain and enhance client satisfaction to ensure account retention.
• Administer necessary client/customer surveys and respond proactively.
• Monitor compliance and follow-up on patient satisfaction initiatives.
• Develop, customize, and track departmental/unit action plans aimed at improving patient satisfaction.
• Actively participate in hospital committees focused on patient experience (e.g., Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).
• Ensure adherence to all relevant regulatory agencies (CMS, JCAHO).
• Enhance regional patient satisfaction by promoting initiatives and capitalizing on successful marketing strategies.
• Stay informed of updates and industry conditions affecting patient satisfaction.
• Collaborate with on-site management to achieve operational objectives.
• Engage in monthly conference calls with other Patient Experience Managers to share updates and identify recognition opportunities.
• Participate in department learning sessions, including monthly educational webinars.
• Recognize employees for successful implementation of improvement programs.
• Prepare and execute development and training plans focused on patient satisfaction success.
• Generate patient satisfaction reports for management as required.
• Standardize data collection forms and processes to ensure departmental success.

Qualifications:

• Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR) or eligible for registration.
• Strong background in customer service training and service-oriented operations is preferred.
• Prior experience in hospitality and healthcare settings is advantageous.
• Exceptional coaching and on-the-job training abilities are essential.
• Excellent organizational skills and the ability to multitask effectively.
• Proficiency in Windows-based office software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

We invite qualified candidates to apply to TouchPoint today. TouchPoint is a proud member of Compass Group USA and is an equal opportunity employer. We are committed to creating an inclusive environment that values diverse talents and experiences.

Applications are accepted on an ongoing basis, and all qualified applicants will be considered. Touchpoint maintains a drug-free workplace policy.

Job Posting Date: Sat, 17 May 2025 22:49:51 GMT

Apply now!