Guest Service Supervisor-Drury Hotels

Job Description

Job Title: Guest Service Supervisor

Company: Drury Hotels

Location: Columbus, OH

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a “Guest Service Supervisor” in Columbus, OH, appears to be on the lower end of the spectrum. According to various salary surveys and job listings, similar roles in the hospitality and customer service sectors typically range between $22 to $26 per hour, depending on experience and specific responsibilities. Factors such as the cost of living in Columbus and the demand for supervisory positions in this field further influence compensation. Consequently, while $19 may be competitive for entry-level positions or smaller organizations, it may not adequately reflect the expectations for a supervisory role in a robust market.

Job description:

Pay begins at $19 per hour and includes comprehensive medical benefits, quarterly bonuses, and significant growth opportunities!

Property Location: 8805 Orion Place, Columbus, Ohio 43240

At Drury Hotels, you belong. Securing a position with us is just the first step; discovering a place where you truly belong is our priority. Your contributions and commitment matter, and we’re excited to have you as part of our team today and in the future.

WHAT YOU CAN EXPECT FROM US
We offer much more than just a job.

• Incentives: Enjoy quarterly bonuses of up to $3,200 annually, based on hotel performance.
• Work-Life Balance: Benefit from flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
• Career Growth: Access mentorship, cross-training, development plans, management training, and more—over 200 internal promotions this year alone.
• Health and Well-Being: Comprehensive medical, dental, vision, prescription, life, and disability insurance, along with a Team Member Assistance Program.
• Retirement: Participate in our company-matched 401(k) plan.
• Recognition: Proudly ranked among Forbes’ Best Midsize Employers (2024).

BASIC FUNCTION & JOB DUTIES
Under general supervision, you will assist the management team in overseeing the front desk and guest service operations of the hotel. You will ensure that Drury Hotels’ policies and procedures are effectively communicated and adhered to at all times. By maintaining a high standard of integrity, you will foster motivation and demonstrate positive leadership that inspires team members to exceed expectations through exceptional customer service. You will also assist in training guest service team members.

To guarantee an outstanding guest experience, you will provide courteous, efficient, and friendly service to all guests and potential guests in a professional manner. Your prompt and effective response to inquiries, requests, and complaints with a +1 Service Attitude will be essential. Additionally, you will contribute to a positive work environment for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL, AND ABILITY
The role requires the ability to follow and give both written and verbal instructions effectively. Excellent communication skills in English are necessary to interact with guests and team members. Comprehensive knowledge of Drury Hotels’ policies and procedures is essential, along with the ability to train, motivate, and inspire team members to meet and exceed company expectations. Familiarity with marketing and sales programs is beneficial. You should be prepared to perform the duties of a guest service agent, night audit, or other roles as required.

Additionally, the position requires competency in handling cash, processing transactions, and utilizing office equipment effectively in daily activities. You will monitor hotel facilities and team member practices to ensure a safe and secure environment for all; addressing and correcting any unsafe conditions you observe. Attention to detail is crucial, and some travel may be required.

Rise. Shine. Work Happy.

We are hiring immediately!

Job Posting Date: Sun, 20 Apr 2025 00:51:02 GMT

Apply now!