Night Audit- TownePlace Suites by Marriott-TownePlace Suites Iron Mountain

Job Description

Job Title: Night Audit- TownePlace Suites by Marriott

Company: TownePlace Suites Iron Mountain

Location: Iron Mountain, MI

Pay: $14 – 16 per hour

AI Pay Analysis: The hourly rate of $14 to $16 for the Night Audit position at TownePlace Suites by Marriott in Iron Mountain, MI, appears to be on the lower end of the spectrum for hotel audit roles. According to industry standards, night auditors typically earn between $15 and $20 per hour, depending on experience and regional cost of living. Given that Iron Mountain has a lower cost of living compared to larger metropolitan areas, this rate may be somewhat competitive locally; however, it could still be considered less attractive for potential candidates, especially those with relevant experience. Overall, while this pay rate might meet basic needs, it may not effectively attract skilled candidates in a competitive job market.

Job description:

The night auditor is tasked with meticulously auditing all accounts to ensure accuracy and balance, as well as preparing final reports for management. This role also involves serving as the third-shift front desk clerk, focusing on maximizing room revenues and guest satisfaction in alignment with Veridea standards. The position necessitates exceptional proficiency in both computer and numerical tasks.

Essential Functions:

1. Provide sincere and professional assistance to all guests, consistently striving to exceed expectations and ensure satisfaction, while upholding hotel standards.
2. Verify the accuracy of all guest account charges made throughout the day and post room charges to ensure that all accounts are current and balanced by 6:00 a.m. the following morning.
3. Complete all daily credit card transmittals, direct bills, and no-show billings.
4. Prepare all required daily, monthly, and yearly reports for property management.
5. Serve as the manager on duty in the absence of the general manager or guest operations manager.
6. Efficiently register and process guests upon arrival and departure to enhance guest satisfaction.
7. Exhibit comprehensive knowledge of all hotel services and facilities, as well as the local area, to effectively assist guests.
8. Utilize sales techniques to promote the property, maximizing both occupancy and average rates.
9. Accurately handle and process telephone and walk-in reservations to ensure guest satisfaction.
10. Address and resolve guest inquiries, complaints, or issues, going above and beyond to achieve resolution.
11. Operate the telephone system professionally and competently, in accordance with Veridea standards.
12. Implement all hotel safety and security procedures to maintain a safe and secure environment for both employees and guests.
13. Keep the immediate supervisor promptly informed of any significant problems or unusual matters that require attention for timely resolution.
14. Proactively seek additional duties that will enhance overall hotel operations.
15. Prepare a daily breakfast setup, ensuring full readiness for the arrival of the breakfast attendant.

Qualification Standards:

1. Quick adaptability to front desk technical procedures and audit practices, including check-in and check-out processes, selling techniques, and computer operations.
2. Proficiency in operating a computer or cash register for monetary transactions and accurate change distribution.
3. Ability to effectively manage multiple tasks simultaneously.
4. Friendly and cheerful demeanor with an aptitude for engaging with guests.
5. Strong cooperation and support skills to work well with colleagues.
6. Keen observational skills with the ability to react swiftly and adjust to various guest situations.
7. Capacity to maintain composure under stress and manage challenging scenarios with self-control.
8. Strong numerical accuracy and competence.
9. Excellent organizational skills with a keen attention to detail.
10. Physical ability to operate equipment including cash registers, computers, credit card machines, telephone consoles, and calculators.
11. Personal grooming must align with property standards.

Job Posting Date: Sun, 18 May 2025 22:02:35 GMT

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