Team Member-Planet Fitness

Tiffin, OH
May 21, 2025
Full Time
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Average Pay*: $9 - $12
*average hourly rate for this position in your area
Deadline date:
$12 - $14

Job Description

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Job Title: Team Member

Company: Planet Fitness

Location: Tiffin, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a “Team Member” role in Tiffin, OH, is generally considered on the lower end of the spectrum, particularly when compared to national averages for similar positions in retail, food service, or customer service sectors, which often range from $15 to $20 per hour, depending on experience and specific job responsibilities. While Ohio’s minimum wage is $10.10 (as of 2023), the offered rate is competitive for entry-level roles in areas with lower living costs, but it may not attract candidates with more experience or those seeking full-time stability. Overall, the rate may need to be adjusted to better align with local living expenses and to attract a more qualified workforce.

Job description:

Are you eager to thrive in a dynamic, positive, and energetic work environment? Do you value personal development and aspire to enhance your skills daily? If so, this opportunity may be for you. As the recipient of the 2019 nationally recognized People First Award for Planet Fitness, we take pride in fostering a culture that truly cares for our team. We are committed to equipping you with the tools necessary for success both inside and outside of Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
The Team Member is tasked with delivering a superior member experience by providing exceptional customer service to all Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests while delivering outstanding customer service.
  • Manage all front desk operations, which include:
    • Answering phones in a friendly manner, checking members in, processing new member sign-ups, and providing tours for prospective members.
    • Facilitating necessary updates to member accounts.
    • Addressing member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Contributing to the cleanliness and organization of the club.

Qualifications/Requirements

  • Customer service experience is preferred.
  • Basic computer proficiency is essential.
  • A passion for fitness and health is highly valued.
  • An upbeat and positive attitude is crucial.
  • Punctuality and reliability are mandatory.
  • Exceptional customer service skills, with the ability to interact positively and professionally, exceeding member expectations.
  • Strong listening skills, coupled with the ability to empathize and problem-solve.
  • Diplomatic communication, utilizing appropriate behavior and language in all interactions.

Benefits

  • Complimentary Black Card membership.
  • Access to the company Audible account.
  • Opportunities for professional advancement.
  • Ongoing leadership training.
  • Full-time employee health insurance.
  • Free staff lunch each month.
  • Personal finance classes.
  • 401(k) with up to 4% matching for full-time team members.

Physical Demands

  • Continual standing and walking during shifts.
  • Frequent verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Potential exposure to toxic chemicals during shifts.

Job Posting Date: Sat, 19 Apr 2025 05:21:54 GMT

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