Help Desk Assistant-Bright Bridge Group

Cincinnati, OH
May 22, 2025
Full Time
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Average Pay*: 14 to 19
*average hourly rate for this position in your area
Deadline date:
$18 - $0

Job Description

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Job Title: Help Desk Assistant

Company: Bright Bridge Group

Location: Cincinnati, OH

Pay: $18 – 22 per hour

AI Pay Analysis: The hourly rate of $18 – $22 for a Help Desk Assistant in Cincinnati, OH, is generally competitive and aligns with industry standards for entry-level tech support roles in the region. According to market research, typical pay for similar positions often ranges from $15 to $25 per hour, depending on experience and specific job responsibilities. This rate reflects the cost of living in Cincinnati and the demand for IT support services. Overall, the offered wage is appropriate for attracting candidates while remaining in line with local market conditions.

Job description:

Are you passionate about technology and problem-solving? We are seeking enthusiastic individuals to join our team as Help Desk Assistants. No prior experience is necessary, as we offer comprehensive training to kickstart your career in IT support. This role presents an excellent opportunity for recent graduates or those looking to transition into the technology sector.

Key Responsibilities:

  • Provide first-level technical support to employees and customers via phone, email, and chat.
  • Troubleshoot basic IT issues, including password resets, software installations, and hardware setups.
  • Document and track support tickets using our help desk system.
  • Escalate complex technical issues to senior IT staff as required.
  • Contribute to our knowledge base by generating solution articles.

Ideal Candidate Profile:

  • Basic understanding of computer systems and software, particularly Windows and Microsoft Office.
  • Strong problem-solving skills and keen attention to detail.
  • Excellent communication and customer service capabilities.
  • High school diploma or equivalent is required.
  • IT certifications are advantageous but not mandatory.
  • A genuine eagerness to learn and grow within the IT field.

Why Join Our Team?

  • Comprehensive Training Program: We are committed to your success with paid training.
  • Career Advancement Opportunities: Many of our Help Desk Assistants progress to roles such as IT Support Specialist or Network Administrator.
  • Flexible Scheduling: We offer options suitable for students and part-time seekers.
  • Supportive Environment: Collaborate with a team that values teamwork and continuous learning.

Benefits & Perks:

  • Competitive hourly wage accompanied by regular performance bonuses.
  • Full-time benefits package including health insurance and 401(k).
  • Paid time off and holiday pay.
  • Tuition assistance for relevant IT certifications.
  • A modern work environment with a casual dress code.
  • Company-sponsored training and development programs.

Job Posting Date: Tue, 20 May 2025 23:15:16 GMT

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