Member Services Representative-Crunch Fitness

Job Description

Job Title: Member Services Representative

Company: Crunch Fitness

Location: Kentwood, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 to $15 for a Member Services Representative in Kentwood, MI, is generally below the national average for similar roles, which typically range from $12 to $20 per hour, depending on experience and responsibilities. While entry-level positions may start lower, the upper end of this scale suggests potential limitations for attracting qualified candidates, especially given the rising cost of living and competition for service-oriented jobs. Overall, while this rate may be competitive for entry-level positions in the local area, it may not sufficiently incentivize experienced professionals or retain talent in a competitive job market.

Job description:
Benefits:

– Performance-based bonuses
– Employee discounts
– Flexible work schedule
– Opportunities for career advancement

The Member Services Representative plays a crucial role in fostering an energetic and engaging fitness atmosphere for our team members while providing outstanding customer service to our members. Passionate about fitness and committed to serving others, this individual is dedicated to creating an exceptional member experience at the gym.

Responsibilities:

– Welcome all members and guests with an emphasis on engagement and retention.
– Assist in sales of memberships, retail items, and tanning products.
– Promote various membership benefits, including tanning, group fitness classes, small group training, and childcare services.
– Meet enrollment expectations for new members.
– Check in all members and guests according to company protocols, addressing any check-in alerts as necessary.
– Answer phone calls in a courteous, helpful, and professional manner.
– Communicate special events to members and guests effectively.
– Facilitate member requests or escalate issues to management as appropriate.
– Maintain a professional and courteous demeanor at all times.
– Acquire expertise in all club facilities, services, programs, and operational hours.
– Ensure a clean and organized workstation.
– Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales.
– Execute opening and closing checklists and duties.

Requirements:

– A minimum of 1 year of experience in a service-oriented role is preferred.
– Effective communication skills, with a demonstrated proficiency in reading and writing.
– A strong commitment to customer service excellence.
– CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements:

– Must be able to lift or move up to 50 pounds.
– Daily responsibilities involve prolonged standing and walking.

Reporting Structure:

– Reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Wed, 14 May 2025 07:01:15 GMT

Apply now!