Team Member-Planet Fitness

Job Description

Job Title: Team Member

Company: Planet Fitness

Location: Lima, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a “Team Member” role in Lima, OH, is generally considered low, especially for positions that involve customer service or teamwork in sectors such as retail, food service, or general labor. According to national averages and data from various job platforms, entry-level positions in similar industries typically range from $13 to $17 per hour, depending on experience and specific job requirements. Additionally, factors such as local cost of living and inflation should be considered, as they may further underline the need for competitive wages. Overall, while the offered rate is at or near minimum wage, it may not sufficiently attract candidates given the rising expectations for pay in the current job market.

Job description:

Are you seeking an opportunity to thrive in a dynamic, positive, and energetic work environment? Do you value personal growth and strive for continuous self-improvement? If so, this position may be the perfect fit for you. We are proud to be the recipients of the 2019 People First Award, recognizing our commitment to cultivating a unique culture that genuinely cares for its team members. We provide the necessary tools for your success both within and beyond Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
As a Team Member, you will be instrumental in delivering a positive experience for our members by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests with a warm and welcoming demeanor, ensuring exceptional service.
• Manage all front desk activities, including:
  • Answering phone calls in a friendly manner, checking in members, facilitating new member sign-ups, and providing tours for prospective members.
  • Updating member accounts as needed.
  • Responding promptly and professionally to member inquiries and concerns, elevating issues to the Assistant Manager or Manager when necessary.
  • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

• Preferred background in customer service.
• Basic proficiency in computer skills.
• A genuine passion for fitness and health.
• An upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills, enabling you to interact positively and professionally with members and colleagues, exceeding their expectations.
• Excellent listening skills with the ability to empathize and effectively problem-solve.
• A diplomatic approach in all interactions while using appropriate behavior and language.

Benefits

• Free black card membership.
• Access to a company Audible account.
• Opportunities for professional advancement.
• Ongoing leadership training.
• Full-time employee health insurance.
• Complimentary staff lunch each month.
• Personal finance classes.
• 401(k) plan with up to a 4% match for full-time team members.

Physical Demands

• Continuous standing and walking throughout the shift.
• Frequent communication in person and over the phone.
• Ability to occasionally lift up to 50 lbs.
• Occasional exposure to toxic chemicals during shifts.

Job Posting Date: Sat, 19 Apr 2025 00:10:47 GMT

Apply now!