Travel Support Specialist-Great American Recruiting Company

Michigan
May 25, 2025
Full Time
Apply Now
Average Pay*: 20 to 30
*average hourly rate for this position in your area
Deadline date:
$17 - $17

Job Description

Rate this Job

Job Title: Travel Support Specialist

Company: Great American Recruiting Company

Location: Michigan

Pay: $33 per hour

AI Pay Analysis: The hourly rate of $33 for a Travel Support Specialist in Michigan is generally considered competitive, especially given the state’s cost of living and wage standards. According to data from various job platforms and salary surveys, the average salary for similar roles typically ranges from $25 to $40 per hour, depending on experience and specific job responsibilities. Given that the median salary tends to vary by region, $33 is on the higher end of the range and reflects a reasonable alignment with industry standards for travel and customer support roles in the state, making it an attractive option for potential candidates.

Job description:

Our client is a global leader in airline and railroad crew accommodation solutions, revolutionizing the management of travel for businesses. Their innovative technology platform streamlines the entire planning process, enhancing operational efficiency and improving user experience. With proprietary technology, mobile solutions, and a dedicated team, our client offers customers a comprehensive, end-to-end platform that seamlessly integrates into their existing processes.

We invite dynamic, creative, and tech-savvy individuals to join our progressive and growing team. If you are passionate about delivering exceptional service and technology-driven solutions, this position may be an ideal match for you.

Position Description

  • Job Title: Travel Support Specialist
  • Location: Onsite, Minneapolis-Saint Paul International Airport
  • Hours: 8 AM to 4 PM OR 4 PM to Midnight, five days per week, including weekends and holidays; holiday pay and overtime at $33 per hour.

Summary:
The Travel Support Specialist is responsible for providing comprehensive travel support services to our railroad partner at their Atlanta office. The Specialist will process hotel and ground transportation reservations, foster strong relationships with partners, and maintain a focus on delivering professional and courteous service to our valued customers.

Note: Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Key Responsibilities:

  • Serve as the on-site liaison with the airline partner, offering support, guidance, and training.
  • Process client requests received through our proprietary Operations system.
  • Evaluate and address all customer needs promptly and accurately.
  • Ensure that all communications are well-informed and professionally executed.
  • Follow up on all client requests and transactions, adhering to a high standard of client satisfaction.
  • Notify supervisors of critical issues requiring management intervention to mitigate potential challenges for clients.
  • Negotiate with vendors (including hotels and ground transportation providers) to achieve optimal outcomes for clients.
  • Address client concerns professionally, utilizing research to develop fact-based solutions.
  • Utilize available tools and methodologies—such as phone, email, fax, and reservation systems (ACES, Hotel Express, IHRS)—to effectively manage client requests and expectations.
  • Adapt to the changing dynamics of client schedules and unforeseen circumstances, which may require extended hours or on-call availability.
  • Acquire and maintain thorough knowledge of call center methodologies and reservation systems to optimize service delivery.
  • Successfully complete initial Operations Agent Training and engage in annual recurrent training to keep skills current.

Note: A fully paid training program will be provided in New York City.

Competencies:

  • Familiarity with travel scheduling is advantageous.
  • Prior experience with GDS systems, hotel and airline reservation systems is preferred but not mandatory.
  • Strong interpersonal skills.
  • Ability to thrive in a fast-paced environment.
  • Excellent telephone etiquette and written communication skills.
  • Competent computer skills with an ability to multitask and prioritize effectively.
  • Detail-oriented with outstanding organizational abilities.
  • Flexible availability to work weekends and holidays, including potential overtime.
  • Proficiency in a second language is a plus.

Position Type and Expected Hours of Work:
This is a full-time position with a flexible work schedule; weekend availability may be required.

Required Experience:

  • Capability to present services positively in customer-facing environments.
  • Background in customer service is advantageous.
  • Experience in the airline, hotel, or travel sectors is a benefit.

We are International is an Equal Opportunity Employer committed to diversity and inclusion, prohibiting discrimination based on race, creed, color, religion, national origin, disability, sex, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable laws. Our management team is dedicated to fostering an equitable workplace through fair recruitment, hiring, promotion, and treatment of all employees.

Other Duties:
Additional responsibilities may be assigned as needed.

Job Posting Date: Thu, 15 May 2025 22:12:43 GMT

Apply now!

Related Jobs