Customer Service Representative Second Shift-Planet Fitness

Westerville, OH
June 20, 2025
Full Time
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Average Pay*: 12 - 15
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative Second Shift” in Westerville, OH, is generally considered below industry standards. As of recent data, the average pay for customer service representatives in Ohio typically ranges from $15 to $20 per hour, depending on experience, company size, and specific job demands. Additionally, the second shift may usually warrant a higher pay rate due to less desirable hours. Therefore, this rate may not be competitive in attracting candidates, particularly in a market where many employers are offering higher wages to fill similar roles.

Job description:

This full-time position requires the flexibility to work one weekend day, with shifts scheduled from 12 PM to 8 PM, 2 PM to 10 PM, and/or 3 PM to 11 PM.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, delivering exceptional customer service.
  • Perform various front desk-related activities, including but not limited to:
    • Answering phones in a friendly manner and assisting callers with diverse inquiries.
    • Checking IDs and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Updating member accounts as required.
    • Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Club Manager when necessary.
    • Assisting in the maintenance of the club’s neatness and cleanliness.
    • Monitoring safety and cleanliness throughout the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Stocking locker rooms with necessary supplies and paper products.
    • Reporting broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
    • Adhering to the “Lost and Found Policy” and promptly turning in lost member property to the Club Manager/Assistant Club Manager.

Qualifications/Requirements

  • Customer service experience is preferred.
  • Basic proficiency in computer applications.
  • A genuine passion for fitness and health.
  • An upbeat and positive attitude at all times.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with both members and coworkers, consistently exceeding expectations.
  • Strong listening skills, with the capacity to empathize and problem-solve effectively.
  • Ability to demonstrate diplomacy in all interactions, utilizing appropriate behavior and language.
  • A high school diploma or GED equivalent is preferred.
  • Candidates must be 18 years of age or older.

Physical Demands

  • Ability to remain standing and walking for extended periods during shifts.
  • Frequent verbal communication with members and responding to incoming membership calls.
  • Capacity to occasionally lift up to 50 pounds.
  • Proficiency in utilizing chemicals for cleaning during shifts.
  • Ongoing responsibility to clean and sanitize equipment and frequently touched surfaces in the club.
  • Continuously monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 25 Apr 2025 02:04:31 GMT

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