Residence Inn Cleveland Downtown – Sales Coordinator-Aimbridge Hospitality

Job Description

Job Title: Residence Inn Cleveland Downtown – Sales Coordinator

Company: Aimbridge Hospitality

Location: Cleveland, OH

Pay: $20 per hour

AI Pay Analysis: An hourly rate of $20 for a Sales Coordinator position at the Residence Inn Cleveland Downtown appears to be on the lower end of the spectrum. In Cleveland, the average salary for sales coordinators typically ranges from $22 to $30 per hour, depending on experience and specific employer. While this rate may be competitive for entry-level positions, it might not attract candidates with significant experience or specialized skills. Overall, this pay aligns more closely with entry-level roles, suggesting that the hotel may need to adjust its compensation to remain competitive in attracting talent in the hospitality industry.

Job description:

Assist the Director of Sales, Sales Managers, and Catering Manager in enhancing customer satisfaction through proficient clerical and administrative support. This includes managing guest and hotel communications via the sales team and performing light selling duties for small groups and functions as instructed by the Director of Sales.

Qualifications:

• A high school diploma or equivalent is required; college coursework in a related field is preferred. Previous experience in a hotel or related environment is advantageous.
• Ability to type at a speed of 55 words per minute.
• Proficient in Microsoft operating systems, OnQ, and Sales Pro Enterprise.
• Capable of clearly conveying information and ideas.
• Quick and accurate evaluation of options and decisive action.
• Ability to perform well in high-pressure or stressful situations while maintaining composure and professionalism.
• Effective problem-solving skills, including anticipating, addressing, and resolving workplace issues.
• Capability to assimilate complex information and adjust as needed to meet specific requirements.
• Strong skills in listening, understanding, and resolving issues raised by coworkers and guests.
• Competent in handling financial information, basic arithmetic functions, and data analysis.

Job Responsibilities:

• Interact with guests and associates in a friendly, attentive, and courteous manner.
• Adhere to attendance and scheduling requirements in line with Aimbridge Hospitality standards, which may include weekends and holidays based on business demands.
• Uphold high standards of personal appearance and grooming in compliance with the Aimbridge Hospitality dress code, including wearing a name tag while on duty.
• Ensure compliance with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Organize sales files according to specified standards.
• Manage the Accounts Coverage Program as required.
• Understand department goals and contribute to achieving and exceeding sales objectives.
• Respond to and qualify incoming inquiry calls with accuracy and professionalism.
• Prepare sales contracts, banquet event orders, correspondence, reports, and various forms as required by the sales team.
• Maintain lead logs and statistics for strategic outbound sales initiatives.
• Ensure the Sales systems (such as Delphi, SalesPro) are up to date and functioning properly.
• Assist managers with creative projects, including proposals, promotional materials, and event invitations.
• Facilitate effective communication and timely paper flow within the department and with other departments.
• Ensure the proper distribution of sales contracts to clients, the team, and relevant department heads.
• Provide pricing quotes for meeting inquiries and collaborate with Sales leadership for small groups and meetings.
• Collaborate with Sales leadership to detail upcoming functions and confirm arrangements.
• Distribute relevant documentation (BEOs, rooming lists, contracts) to appropriate departments.
• Assist guests and clients with requests and manage necessary paperwork for approval by management.
• Conduct site inspections for the department as needed.
• Enter group pickup information and preferred production data in Sales Pro.
• Maintain a flow of thank you letters for groups/functions, ensuring proper distribution and filing.
• Monitor and order office supplies and sales collateral to maintain adequate stock.
• Contact clients for guarantee numbers 72 hours prior to functions, create and close house accounts, and complete AV orders.
• Organize in-house deliveries, amenities, welcome letters, and transportation schedules as necessary.
• Attend Sales Meetings, record minutes, and distribute them accordingly.
• Complete additional tasks related to the Sales and Marketing efforts of the hotel, as required by management.
• Possess familiarity with Aimbridge Hospitality sales policies and house rules.
• Ensure associates consistently exhibit attentiveness, friendliness, and courtesy toward guests, management, and peers.
• Perform any additional duties assigned by the Director of Sales relevant to the property.

Additional Considerations:

• Access to various hotel areas and sensitive information.
• Ability to handle cash transactions, prepare, and deposit cash drops, as well as secure and balance the cash drawer.
• Engage with guests and colleagues occasionally in unsupervised settings.
• Access to sensitive hotel areas, including safes, master keys, and secured files.
• Maintain a high level of trust and responsibility, representing the company with integrity and sound judgment.

Benefits:
Following an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay options (ask your recruiter for details)
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located in the heart of downtown Cleveland, the hotel is just a five-minute walk from Rocket Mortgage Arena. The property offers a gym, business center, and suites equipped with full kitchens, complete with a refrigerator, stove, and dishwasher. Guests enjoy a buffet breakfast each morning and have access to concierge services and free Wi-Fi. Notable landmarks such as Cleveland State University, the Cleveland Convention Center, and the Rock and Roll Hall of Fame are in close proximity.

Job Posting Date: Thu, 22 May 2025 05:52:16 GMT

Apply now!