IT Support Desk Engineer, Tier 2-Vista IT Group

Grand Rapids, MI
June 22, 2025
Full Time
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Average Pay*: 20 to 30 dollars
*average hourly rate for this position in your area
Deadline date:
$34 - $43

Job Description

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Job Title: IT Support Desk Engineer, Tier 2

Company: Vista IT Group

Location: Grand Rapids, MI

Pay: $70000 – 90000 per year

AI Pay Analysis: An annual salary ranging from $70,000 to $90,000 for an “IT Support Desk Engineer, Tier 2” position in Grand Rapids, MI, is generally competitive, especially considering the cost of living in the area. This salary translates to an hourly rate of approximately $33.65 to $43.27, which is in line with industry standards for Tier 2 IT support roles, particularly for individuals with a few years of experience and relevant certifications. Given that the demand for skilled IT support professionals remains strong, this compensation aligns well with both regional market trends and the increasing complexity of IT support tasks.

Job description:

Vista IT Group is seeking a seasoned Information Technology professional with a minimum of 5 years of experience to join our team as a Tier 2 Support Desk Engineer. In this role, the Support Desk Engineer will respond to customer inquiries via calls and emails, as well as address escalations from Tier 1 support engineers. Additionally, this position will involve project work related to the configuration of server, storage, and networking systems for Vista’s clientele.

Desired Expertise

The ideal candidate will possess experience with some or all of the following technologies, and will be assessed on their breadth and depth of knowledge:

  • Relevant certifications such as Microsoft Certified: Azure Solutions Architect, A+, Network+, Server+, Storage+, or equivalent.
  • Comprehensive knowledge of Windows Server, Active Directory, DNS, Office 365, and virtualization technologies.
  • Proficient understanding of Office 365 and its associated applications.
  • Familiarity with configuring and managing network devices, including VLAN configuration, routing, and both wired and wireless networking.
  • Experience in configuring and maintaining VPNs for secure remote access.
  • Cloud platform experience, particularly with AWS or Azure.
  • Familiarity with imaging processes, deployment from images, and maintaining baseline images.

For a comprehensive overview of responsibilities and additional requirements, please see the attached full job description.

Vista IT Group is a technology solutions provider serving clients across diverse sectors and nearly every state. Established in 1986, we have grown steadily over the past 39 years to become the largest privately held technology company based in West Michigan. We offer a flexible managed services business model designed to complement internally managed IT resources. With a strong foundation in traditional data center infrastructure, our expertise makes us a strategic partner within the information technology supply chain. Vista maintains dedicated facilities for staging, integration, logistics, and IT asset disposition (ITAD), enabling us to assist customers in managing their technology infrastructure, deployments, and lifecycle.

What is it like to work at Vista?

This is a common question posed by prospective candidates. At Vista, we pride ourselves on fostering a collaborative environment. We continually seek innovative solutions and improvements, making for a dynamic workplace where no two days are alike. Our culture encourages everyone to contribute, supported by an ethos that blends hard work with a sense of fun.

Job Posting Date: Mon, 16 Jun 2025 22:05:19 GMT

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