Assistant General Manager-Border Foods

Job Description

Job Title: Assistant General Manager

Company: Border Foods

Location: Grand Rapids, MI

Pay: $30 per hour

AI Pay Analysis: An hourly rate of $30 for an Assistant General Manager in Grand Rapids, MI, is below the national average for similar roles, which typically ranges from $40 to $60 per hour depending on the industry and specific responsibilities. In Michigan, the pay may vary slightly, but most sources suggest that competitive hourly wages for this position often start around $18 to $25 for entry-level roles, with experienced managers earning substantially more. Therefore, while $30 may be reasonable for entry-level or less demanding environments, it may not be competitive for seasoned professionals or management roles in thriving sectors.

Job description:

What began as a vision between two brothers to establish a Mexican restaurant has evolved into one of the largest privately held Taco Bell franchisees in the United States. At Border Foods, we embrace a people-first philosophy, fostering collaboration among all team members—from cooks to cashiers to restaurant managers—to embody our Core Values.

As an Assistant Manager, your primary mission will be to uphold and reinforce the Border Foods CORE values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. We strive to optimize the experiences of both our employees and guests by cultivating a safe, welcoming, and supportive environment where everyone can flourish. The Assistant Manager plays a crucial role in enhancing the lives of our team and customers by creating impactful opportunities and ensuring the smooth operation of the restaurant. You will lead a dedicated team that consistently delivers exceptional food and service.

What’s in it for you?

• Flexible scheduling options
• Competitive industry pay: Up to $30/hour with potential bonuses
• Bonus program with Assistant General Managers eligible to earn up to an additional $20,000 annually
• Educational programs, including GED and Tuition Reimbursement offerings
• Scholarship opportunities
• Comprehensive Medical/Dental/Vision benefits available for all positions, including part-time
• Complimentary meals
• Paid Time Off, including vacation, sick leave, and holidays
• Vacation Donation Program
• A supportive culture that fosters career growth and development

Assistant Manager Core Responsibilities:

Accountability & Integrity:

• Demonstrate unwavering integrity in all actions and expectations.
• Guide team members and Shift Leaders to ensure the completion of all duties, providing safe and quality food in a friendly manner.
• Effectively schedule and deploy the team while monitoring performance and holding individuals accountable for standards.
• Ensure a high-quality customer experience by promoting fast and friendly service.
• Maintain the point of sale system, reporting any failures and verifying download accuracy, including pricing updates and menu changes.
• Uphold health and safety standards in compliance with all applicable laws and guidelines.

Family & Teamwork:

• Foster unity within the team by building cross-functional relationships.
• Address team member inquiries and resolve employee issues promptly.
• Create a safe working environment for team members and a welcoming experience for customers.
• Navigate challenging situations with appropriate guidance.
• Motivate and support the team through effective communication across various audiences.
• Professionally manage customer complaints, demonstrating a sincere approach and commitment to finding solutions.
• Cultivate a culture of recognition that enhances the work environment.

Excellence:

• Develop strategic plans for both short-term and long-term restaurant goals.
• Drive profitability through an understanding of P&L statements, making necessary financial adjustments.
• Source, hire, and train exceptional team members, leading New Hire orientation and developing training plans.
• Minimize loss through adherence to cash-handling policies and compliance with accounting standards.
• Implement effective labor control, inventory management, and waste reduction strategies.

Empowerment:

• Enhance team capabilities by providing learning and development opportunities.
• Offer consistent guidance and timely coaching to team members.
• Foster operational success through the effective use of tools and resources.

Required or Preferred Experience:

• Minimum of one year of restaurant or retail experience, or a combination of experience and education.
• Proficiency in sales building, P&L management, recruiting, and training.
• Demonstrated success in hiring and retention.
• Flexibility to work varied hours, including early mornings, evenings, nights, weekends, and some holidays.
• ServeSafe certification is required.
• Must be at least 18 years of age.
• Valid driver’s license and vehicle insurance.
• High school diploma or equivalent.

Physical Demands:
This position requires intermittent sitting, standing, bending, lifting, and moving throughout working hours. Reasonable accommodations may be provided as necessary. Duties may evolve over time, and Border Foods reserves the right to modify responsibilities at its discretion. This job description is intended to convey a general understanding of the role, but it is not exhaustive.

Border Foods takes pride in being an Equal Opportunity Employer, encouraging diversity among its workforce, including individuals from various backgrounds such as minorities, women, protected veterans, and individuals with disabilities, while affirming its commitment not to discriminate based on gender identity or sexual orientation.

You are applying for a position with a Taco Bell franchisee, not Taco Bell Corp. or its affiliates. If hired, the franchisee will be your exclusive employer, as franchisees are independent business owners setting their own wage and benefit programs, which may differ from one franchisee to another.

Job Posting Date: Sat, 24 May 2025 07:44:01 GMT

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