Banquet Manager-

Job Description

Job Title: Banquet Manager

Company:

Location: Cleveland, OH

Pay: $60000 – 75000 per year

AI Pay Analysis: The hourly rate for a Banquet Manager position in Cleveland, OH, translating to an annual salary of $60,000 to $75,000, is generally competitive within the hospitality industry, particularly for mid-sized markets. According to industry standards, a Banquet Manager typically earns between $50,000 and $80,000 annually, with variation based on experience, the size of the venue, and specific responsibilities. In Cleveland, where the cost of living is relatively moderate compared to larger cities, this salary range is attractive and aligns well with both local and national trends for similar roles. Therefore, it suggests a solid opportunity for candidates in the area.

Job description:

Come join our dynamic hospitality team and be a part of Cleveland’s vibrant future! The Westin Cleveland is an elegant 484-room hotel situated in the heart of downtown, mere steps away from iconic landmarks such as the Rock and Roll Hall of Fame, the Great Lakes Science Center, and the Cleveland Convention Center. For sports enthusiasts, Huntington Bank Field and Rocket Mortgage Field House Arena are conveniently located within a mile. Our stunning property showcases refined spaces featuring dynamic works from local artists, adding an element of sophistication to our lobby. At The Westin Cleveland, we seek individuals who are passionate about exceptional service and committed to creating unforgettable experiences that ensure our guests return time and again.

If you find that you don’t meet every single requirement for this role, we encourage you to apply regardless. At HEI, we are dedicated to fostering a diverse and inclusive workplace, and you may be the perfect fit for this or other opportunities within our organization.

We value U.S. military experience and welcome all qualified military candidates to apply.

The Westin Cleveland is seeking a Leader for our Banquet Operations. This role involves supervising daily banquet operations and team members to achieve superior customer satisfaction, deliver quality service, and ensure compliance with both local and corporate standard operating procedures. Responsibilities include managing ordering, budgeting, and monitoring daily revenues and payroll expenses.

Essential Duties and Responsibilities:

• Oversee and direct banquet associates, including captains, servers, lead housemen, and housemen.
• Participate in interviewing, recommending hiring decisions, scheduling, training, development, empowerment, coaching, counseling, problem resolution, and conducting performance and salary reviews.
• Ensure that daily operations of the banquet area comply with local and corporate standards, including managing supplies, reviewing setups, and overseeing food and beverage preparation and service.
• Engage with customers to review Banquet Event Orders and address any changes, issues, or concerns, ensuring a quality delivery.
• Calculate and review banquet checks for accuracy, presenting them to customers for signature to facilitate payment.
• Prepare and verify daily service charges and payroll, ensuring timely and accurate reporting to the Accounting Department.
• Maintain the sanitation and upkeep of banquet areas and equipment to protect assets and ensure high-quality service.
• Adhere to attendance policies and be available to work regularly.
• Perform any additional job-related duties as assigned.

Qualifications and Skills:

• A minimum of two years of post-secondary education.
• One to two years of relevant experience in a similar role within the hospitality industry.
• Hotel experience is preferred.
• Familiarity with HEI’s banquet and catering food and beverage services, policies, and operations is advantageous.
• Proficient computer skills.
• Strong analytical skills to compile and present data according to established procedures.
• A collaborative team player willing to assist colleagues in their tasks.
• Sound knowledge of hotel operations, including marketing strategies, security and safety protocols, personnel and labor relations, business plan preparation, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-term planning.
• Leadership skills necessary to motivate and develop staff to meet organizational goals.
• Ability to establish priorities, plan, organize, and delegate effectively.
• Capacity to work efficiently under time constraints and meet deadlines.
• Excellent verbal and written communication skills, with the ability to adapt communication styles to engage effectively with diverse audiences.

Compensation:
Salary Range: $60,000.00 – $75,000.00 Annually.
Tipped/Service Charge Eligible: No
Discretionary Performance Bonus Eligible: Yes

Benefits:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits program that promotes your physical, mental, and financial well-being. We provide competitive Medical and Dental programs through Anthem Blue Cross Blue Shield and Vision insurance through EyeMed. Our vacation, sick, and holiday time allows for necessary rejuvenation. We also offer pet insurance through the ASPCA.

For your financial wellness, HEI provides a variety of coverages, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching contributions, along with ‘YouDecide’ and Hotel Room Discount programs, offer further incentives for choosing HEI as your future employer.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Posting Date: Thu, 22 May 2025 22:19:38 GMT

Apply now!