Client Specialist-Thomson Reuters

Job Description

Job Title: Client Specialist

Company: Thomson Reuters

Location: Ann Arbor, MI

Pay: $59500 – 110500 per year

AI Pay Analysis:

The annual salary range of $59,500 to $110,500 for a "Client Specialist" role in Ann Arbor, MI, equates to an hourly rate of approximately $28.57 to $53.27, assuming a 40-hour workweek. This range is competitive within the region. For instance, as of December 2024, the average annual salary for a Client Service Specialist I in Ann Arbor was $58,458, with a typical range between $50,990 and $67,073. (salary.com) Additionally, a Client Service Specialist II had an average annual salary of $66,651, with a range from $58,581 to $76,099. (salary.com) These figures suggest that the offered salary aligns well with industry standards for similar roles in the area.

Job description:

As a Client Specialist, you will play a vital role in managing and supporting our Core Accounts within the sector. Your primary focus will be on ensuring client satisfaction, driving retention, and identifying opportunities for small-scale growth through user add-ons and ancillary products. This position demands efficient management of a substantial client base, specifically through campaign-based initiatives and responsive customer support.

Key Responsibilities:

• Oversee a large portfolio of Core Accounts, prioritizing customer satisfaction and retention.
• Provide timely and effective responses to customer inquiries and support requests.
• Participate in and execute targeted campaign initiatives to engage with the Core Account base.
• Identify and pursue opportunities for small upsells, including user add-ons and ancillary products.
• Monitor product usage and customer engagement within the assigned account base.
• Collaborate with internal teams to resolve client issues and ensure seamless product implementation and support.
• Maintain accurate and up-to-date records of client interactions and account status within the CRM system.
• Contribute to the development and implementation of retention strategies for Core Accounts.
• Stay informed about product updates and basic tax workflow processes to deliver accurate information to clients.
• Identify potential accounts that may be candidates for growth into higher spending tiers.

About You:

• Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
• 0-1 year of experience in customer service, account management, or a related field.
• Basic understanding of tax and accounting software solutions is preferred.
• Exceptional communication skills, both written and verbal.
• Strong customer service orientation with the ability to cultivate positive relationships.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Basic problem-solving skills and keen attention to detail.
• Self-motivated with the capacity to work independently and collaboratively within a team.
• Adaptability to quickly learn new products and processes.

What’s in it For You?

• Flexibility & Work-Life Balance: Our "Flex My Way" initiative offers supportive workplace policies to help you balance personal and professional responsibilities, fostering a better work-life balance.
• Career Development and Growth: We promote continuous learning and skill enhancement to equip our talent for future challenges. Our "Grow My Way" program ensures you have the tools to develop, lead, and thrive in an AI-enabled environment.
• Industry Competitive Benefits: We provide a comprehensive benefits package, including paid leave, mental health days, access to mindfulness resources, retirement savings, tuition reimbursement, and wellness resources.
• Culture: We are globally recognized for our commitment to inclusion, flexibility, and work-life balance. Our core values guide our actions: obsessing over customers, competing to win, challenging our thinking, acting quickly while learning, and fostering collaboration.
• Social Impact: Engage with your community through our Social Impact Institute, which offers paid volunteer days and opportunities for involvement in pro-bono projects and ESG initiatives.
• Making a Real-World Impact: We help our customers pursue justice, truth, and transparency, aiding professionals and institutions in their efforts to uphold the rule of law and provide trustworthy information globally.

In the United States, Thomson Reuters offers a competitive benefits package, including health, dental, and vision insurance, a robust 401k plan, generous paid time off—including mental health days and parental leave—and more. Our compensation range for this role varies based on location and includes both base pay and target sales incentives, reflecting individual skills and experience.

At Thomson Reuters, we value the diverse backgrounds, perspectives, and experiences of our employees to meet our business goals and foster an inclusive workplace for everyone. We are committed to providing equal employment opportunities and making reasonable accommodations for qualified individuals. Learn more about us and explore how you can contribute to shaping the industries that advance society.

Job Posting Date: Thu, 01 May 2025 02:21:01 GMT

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