Concierge | Radisson Plaza Hotel | PT-Greenleaf Hospitality Group

Job Description

Job Title: Concierge | Radisson Plaza Hotel | PT

Company: Greenleaf Hospitality Group

Location: Kalamazoo, MI

Pay: $14 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $14 for a Concierge position at the Radisson Plaza Hotel in Kalamazoo, MI, appears to be below the typical pay range for similar roles in the hospitality industry. Nationally, concierge positions often command between $15 to $20 per hour, depending on experience and location. While regional variations can influence rates, Kalamazoo’s cost of living is moderate, suggesting that a $14 per hour wage may not be competitive, particularly for roles that often require strong customer service skills and knowledge of local attractions. Overall, this rate may struggle to attract qualified candidates looking for fair compensation in line with industry standards.

Job description:
Overview:
Join a dynamic team dedicated to creating unforgettable guest experiences! As a Concierge member, you will work directly with VIPs and travelers from around the globe, personalizing their stays, curating special amenities, and offering expert local recommendations. Your role is essential in delivering seamless, high-end service, and you will collaborate across departments to enhance overall guest satisfaction.

This position offers opportunities for professional growth, competitive benefits, and a supportive team culture within a fast-paced, customer-centric environment. If you are passionate about hospitality, adept at problem-solving, and enjoy making people feel valued, this is your opportunity to excel! Enjoy flexible hours, career development, and work for a company committed to innovation and teamwork.

Responsibilities:
In this role, you will:
– Engage directly with clients and VIPs from diverse backgrounds, utilizing acquired knowledge to personalize guest experiences.
– Oversee the VIP and Amenities processes, ensuring timely assembly and delivery of amenities while being attentive to special occasions such as birthdays and anniversaries.
– Maintain up-to-date knowledge of the hotel, its facilities, and the surrounding area, including local restaurants and attractions.
– Organize and replenish inventory to ensure the team is adequately stocked.
– Arrange decorations for rooms, gifts, and packages for special events and celebrations.
– Cultivate positive relationships with guests, continuously seeking innovative ways to enhance their experience.
– Work collaboratively to meet team and organizational goals.
– Flexibly transition between tasks and roles as needed.
– Understand and provide support for all front office functions.
– Execute daily operational processes to adhere to standard operating procedures.
– Review billing statements and address discrepancies or disputes with confidence.
– Respond to guest inquiries regarding hotel services and reservations through various communication channels to offer a personalized experience.
– Contribute to a vibrant and positive work atmosphere.
– Provide information about local services, attractions, and community events.
– Stay informed about ongoing events within the hotel using multiple platforms.
– Perform essential functions typically handled by Front Desk associates.
– Commit to ongoing training in product knowledge and service standards.
– Undertake additional duties as assigned or requested by management.

Qualifications:
To be successful in this role, you will need:
– Availability to work weekends and holidays, with scheduling based on hotel needs.
– Completion of Food Handlers & TIPS Certification upon hire.
– Advanced knowledge of food and beverage products, including wines and spirits.
– Reliable personal transportation.
– Strong attention to detail, creativity, and organizational skills.
– A genuine passion for hospitality and people.
– A commitment to purpose, mission, values, and integrity.
– Excellent communication and interpersonal skills for effective collaboration with team members.
– A positive and adaptable attitude in a fast-changing environment.
– The ability to think critically and make prompt yet thoughtful decisions.
– Proficiency in typing skills.
– Physical capability to stand for extended periods, bend, stoop, and lift up to 40 pounds occasionally.
– Capacity to work safely with potentially hazardous chemicals and equipment while adhering to health and safety standards.
– Experience with Opera or a Rooms Management system is a plus but not required.

What’s in it for You:
– Comprehensive Employee Assistance Program offering a variety of services, including up to 7 free counseling sessions per year.
– Health and Wellness reimbursement of up to $600 annually for items such as massages, gym memberships, running shoes, etc.
– 10% discount on GHG outlets.
– Daily shift meal provided.
– Discounted hotel rates at Radisson Hotel Group branded properties worldwide.
– Full-Time Parental Leave Program.
– 401K with a 100% match up to 3% for Full-Time employees.
– Medical, Dental, and Vision benefits for Full-Time employees.

Top Reasons to Work With GHG:
– Join a fun, energetic Front Office team passionate about providing memorable guest experiences.
– Enhance your skills and experiences in an environment that encourages professional growth and development.

Job Posting Date: Sat, 05 Apr 2025 01:33:45 GMT

Apply now!