Customer Relations Representative – State Farm Agent Team Member-State Farm

Job Description

Job Title: Customer Relations Representative – State Farm Agent Team Member

Company: State Farm

Location: Rochester Hills, MI

Pay: $40000 – 80000 per year

AI Pay Analysis: The hourly rate for the “Customer Relations Representative – State Farm Agent Team Member” role, translating to an annual salary of $40,000 – $80,000, appears competitive within the context of Rochester Hills, MI, and the broader insurance and customer service industries. As of 2023, customer service representatives typically earn between $35,000 and $60,000 annually, with those in specialized roles or with agency-specific responsibilities potentially reaching higher salaries. Given that the upper end of this range aligns with higher-level customer service positions or those requiring more extensive experience, the pay scale for this role seems well-structured for its location and responsibilities, making it an appealing option for prospective candidates.

Job description:
Benefits:

– Simple IRA
– License reimbursement
– Performance-based bonus
– Competitive salary
– Flexible schedule
– Health insurance
– Opportunities for advancement
– Paid time off
– Training and development

ABOUT THE AGENCY:
With over 28 years of experience at State Farm and 17 years as an agent, I lead a dedicated team comprising three full-time and one part-time member. A work-from-home day per week is available once licensed and trained. I hold both a Bachelor’s and a Master’s degree from Western Michigan University and actively engage in community service initiatives. These include tutoring and mentoring middle and high school students, supporting victims of domestic violence, assisting the homeless, and fundraising for scholarships. Our agency is committed to creating a team-oriented culture that prioritizes exceptional customer experiences, emphasizing that we can have fun while achieving success!

ROLE DESCRIPTION:
As a Customer Relations Representative – State Farm Agent Team Member with Ivy Fields-Releford – State Farm Agent, you will play a critical role in delivering extraordinary client experiences essential for the growth of our successful insurance agency. Your strong attention to detail, excellent customer service skills, and genuine desire to assist others make you an ideal candidate for this position. You will enhance your professional journey by addressing customer inquiries, collaborating with fellow agency team members, and proactively anticipating the needs of the community you serve. We are eager to connect with you if you embody the customer-focused and empathetic qualities we seek. We foresee numerous internal growth opportunities for particularly motivated and sales-oriented individuals.

RESPONSIBILITIES:
– Manage customer inquiries and resolve issues effectively.
– Maintain and update client records as necessary.
– Assist in implementing customer retention strategies.
– Coordinate with other departments to ensure complete customer satisfaction.

QUALIFICATIONS:
– Strong communication and problem-solving abilities.
– Previous experience in customer service is preferred.
– Capacity to manage high-stress situations with composure.
– Bilingual proficiency in Spanish is preferred.

Job Posting Date: Sat, 19 Apr 2025 06:46:39 GMT

Apply now!