Customer Relations Specialist-Clark Pest Control

Job Description

Job Title: Customer Relations Specialist

Company: Clark Pest Control

Location: Uniontown, OH

Pay: $17 – 18 per hour

AI Pay Analysis: The hourly rate of $17 to $18 for a Customer Relations Specialist in Uniontown, OH, is slightly below the national average, which typically ranges from $18 to $24 per hour depending on experience and specific responsibilities. Considering the cost of living in Uniontown is relatively lower than in major metropolitan areas, the offered rate may be competitive locally, particularly for entry-level positions. However, as the role often requires strong communication skills and customer service abilities, candidates with more experience or specialized skills might seek compensation at the higher end of the industry spectrum. Overall, while the rate is reasonable for the area, it may not fully reflect the value of the skill set required for this role.

Job description:
We are seeking a Customer Service Specialist who exemplifies a next-level service mindset as part of the Orkin team. In this pivotal role, you will be instrumental in ensuring our customers feel assured that we have fulfilled our commitment to excellence. As a leader in the pest control industry for over 120 years, our reputation for providing exceptional service is paramount.

The Customer Service Specialist position offers an opportunity to leverage your service orientation and accountability, contributing to a supportive team dynamic. Your strong organizational abilities and attention to detail will be key to thriving in this fast-paced environment. Here, you will not only find a job but also a fulfilling career with extensive growth potential and an attractive benefits package that goes beyond the essentials. This includes comprehensive medical, dental, and vision coverage for you and your family, competitive compensation, a 401(k) plan, and opportunities for community engagement.

With Orkin’s award-winning training program, you will receive the necessary tools for success, and no prior industry experience is required to embark on your career with us. Moreover, as the demand for pest control services remains consistent, the industry offers remarkable job security.

Key Responsibilities:
As a Customer Service Specialist, you will serve as a Subject Matter Expert, ensuring each customer experiences the highest standard of service. Your duties will encompass:

– Answering incoming calls and initiating outbound calls to schedule, confirm, and follow up on service appointments.
– Proficiently navigating both Windows-based and web-based systems to efficiently track routes and optimize scheduling (comprehensive training will be provided).
– Utilizing knowledge gained during training to minimize technician drive time and recommend alternative routes when necessary.
– Employing attentive listening skills and probing questions to ascertain customer concerns and evaluate their needs.
– Regularly updating and maintaining the customer database with accurate information, including call details, dispositions, payments, and outcomes.
– Promptly rescheduling any unserviced accounts within 24 hours.
– Engaging in quality assurance processes, programs, and initiatives.
– Protecting customer privacy and safeguarding proprietary information.

What We Offer:
– Competitive earnings starting at $17 – $18 per hour.
– A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
– A 401(k) plan with company match, along with an employee stock purchase plan.
– Paid vacation, holidays, and sick leave.
– Employee discounts, tuition reimbursement, and dependent scholarship awards.
– An industry-leading training program that is thorough and comprehensive.

Why Choose Orkin?
– You seek a stable opportunity in a reliable, recession-resistant industry with strong career potential.
– You possess a service-oriented mindset and are dedicated to cultivating loyalty and trust among customers.
– You hold yourself accountable for commitments and appreciate being part of a collaborative team.
– You are committed to continuous learning, improvement, and leadership development.
– You wish to work for a company that is actively engaged in community support.
– You aspire to build a purpose-driven career within a mission-oriented organization that values Safety, Professionalism, Empathy, Integrity, and Innovation.

Qualifications for Success:
– Previous experience in Customer Service or Sales is preferred.
– A High School Diploma or equivalent is required.
– Exceptional interpersonal and communication skills.
– Basic computer proficiency with various software and web-based applications.
– Proficient in Microsoft Office.
– Strong attention to detail and ability to follow through on tasks.
– Demonstrated capability to prioritize and manage time effectively.

Work Environment:
Candidates must meet physical job requirements and are expected to perform duties safely, with or without accommodations. Responsibilities include:

– Comfortably sitting at a desk and using a computer, keyboard, and telephone for extended periods.
– Regularly lifting and/or moving up to 25 pounds.

Orkin is an Equal Opportunity Employer, committed to the ideals of Diversity and Inclusion, and welcomes applications from protected veterans and individuals with disabilities.

Job Posting Date: Sun, 20 Apr 2025 04:20:26 GMT

Apply now!