Customer Service Associate-Wawa

Cincinnati, OH
October 17, 2025
Part Time
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Average Pay*: 12-15
*average hourly rate for this position in your area
Deadline date:
$15 - $19

Job Description

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Job Title: Customer Service Associate

Company: Wawa

Location: Cincinnati, OH

Pay: $15 – 18.75 per hour

AI Pay Analysis: The hourly rate of $15 to $18.75 for a Customer Service Associate in Cincinnati, OH, falls slightly below the national average for similar roles, which typically ranges from $16 to $25 per hour depending on experience and industry. While this rate is competitive for entry-level positions or those in smaller companies, it may be less attractive compared to larger firms or those within high-demand sectors, which often offer higher starting wages. Additionally, considering the cost of living in Cincinnati, this pay scale can be seen as modest, suggesting that candidates with experience or specialized skills may seek higher compensation elsewhere.

Job description:

Soar with us at Wawa. We are dedicated to enhancing daily life through smiles, delicious hoagies, and memorable experiences, and our Associates are the key ingredient that distinguishes Wawa. As a member of our caring team, you will collaborate with others who embody teamwork, positivity, and ambition, building essential skills and opening pathways to new career opportunities. We take pride in our collective success as Associate owners and are committed to supporting each other and our communities, because together, we can achieve remarkable heights.

As a Customer Service Associate (CSA), you will be the welcoming face that brings the Wawa experience to life by engaging with and serving our customers. Our CSAs proudly uphold a beloved brand that prioritizes people, ethical practices, and daily moments of joy.

Key Responsibilities:

  • Greet and engage customers to address their needs efficiently and courteously.
  • Prepare a variety of food items including breakfast offerings, made-to-order sandwiches, specialty beverages, and pizzas, while maintaining an organized and clean coffee station.
  • Operate the cash register, manage payments, activate fuel and gift cards, and assist with lottery and age verification for restricted products.
  • Ensure our stores are well-stocked, with fresh and inviting shelves.
  • Maintain cleanliness and safety by adhering to established policies and guidelines.
  • Perform housekeeping duties such as cleaning, dusting, sweeping, mopping, and emptying garbage.

Benefits:

  • At Wawa, we are committed to providing inclusive and meaningful benefits that support our Associates financially, physically, and emotionally. Our extensive benefits package includes medical, dental, vision, and mental health coverage, an Employee Stock Ownership Plan (ESOP), a 401(k) with matching, an Education Assistance Program, paid parental leave, store discounts, paid time off, flexible scheduling, and access to various wellness programs.
  • Eligibility for Wawa benefits is determined by the terms of the applicable plans.

Qualifications:

  • Strong communication and customer service skills.
  • Ability to excel in a fast-paced environment and manage multiple tasks effectively.
  • Must be at least 16 years old with reliable transportation.
  • Enjoyment of teamwork and collaboration.

The hourly wage for this position ranges from $15.00 to $18.75, based on experience, position, and location. Associates working during the hours of 12 AM to 6 AM will receive a $1.50 shift differential.

Wawa will provide reasonable accommodations for completing an application upon request, in compliance with applicable laws. If you require accommodation, please contact our Associate Service Center at 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. We strive to maintain a work environment where Associates are treated equitably and with respect, and where discrimination of any form is not tolerated. In alignment with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by law. Unlawful discrimination will not influence any employment decisions.

Job Posting Date: Wed, 24 Sep 2025 07:14:18 GMT

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