Customer Service Rep (01169) – 1636 E 8 Mile-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01169) – 1636 E 8 Mile

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: The hourly rate of $9.25 for the role of Customer Service Rep in Detroit, MI, is significantly below the industry standard for this position. As of 2023, the average hourly wage for customer service representatives in the Detroit area typically ranges between $13 and $18, depending on experience and specific company demands. Additionally, this rate falls short of Michigan’s minimum wage, which is set at $10.10 as of 2023, and will continue to rise in the coming years. Therefore, this pay rate is not competitive and may limit the ability to attract and retain qualified candidates in the customer service sector.

Job description:

The primary responsibility of a Customer Service Representative at Domino’s Pizza is to maintain a positive demeanor and provide exceptional service through a clear and energetic voice. Representatives will engage with customers throughout their shifts and must be adept at addressing a variety of customer-related concerns. A thorough understanding of product details, services, pricing, and relevant information is essential to effectively assist customers as needed.

Compensation: $9.25 per hour

Physical Requirements:

• Standing: The majority of tasks are performed while standing. Work surfaces are typically between 36" and 4" in height, and the walking surfaces consist of ceramic tile "bricks" and linoleum in some food processing areas.

• Walking: Short-distance walking is required for brief durations throughout the shift.

• Sitting: Administrative tasks, such as paperwork, are conducted at a desk or table.

• Lifting:

  • Bulk product deliveries occur twice a week or more, which team members are responsible for unloading using a hand truck.
  • Deliveries include cases of ingredients and supplies weighing up to 50 pounds, with dimensions up to 3′ x 1.5′.
  • Cases are typically lifted from the floor and stored on shelves that may reach 72" in height.

• Carrying:

  • Team members may carry large cans weighing approximately 3 pounds, 7 ounces from workstations to storage.
  • Occasionally, team members will carry 30-pound cases of pizza sauce from storage to the front of the store.
  • Trays of pizza dough, weighing around 12 pounds each, are carried in groups of three over short distances.

• Pushing:

  • Team members may push trays placed on dollies, with a stack of trays weighing approximately 24" – 30" that requires up to 7.5 pounds of force.

• Climbing: Occasionally, team members navigate stairs or ladders to perform tasks such as changing prices on signs or cleaning.

• Stooping/Bending:

  • Forward bending is necessary at the pizza assembly station, with durations typically lasting 30-45 seconds at a time, repeated throughout the day.
  • Bending is also required at the front counter and when restocking ingredients.

• Crouching/Squatting: These actions may be performed occasionally for tasks such as stocking shelves or cleaning low areas.

• Reaching: Continuous reaching is required in multiple directions; occasionally reaching above 72" for tasks like turning oven controls on/off or changing prices.

• Hand Tasks:
  • Eye-hand coordination is critical, with the use of hands remaining continuous throughout the day.
  • Activities often require the use of one or both hands, including the forceful shaping of pizza dough and manipulation of tools such as the pizza peel and rolling cutter.
  • Team members must frequently pinch when assembling cardboard pizza boxes and be able to grasp various items, including cans, phones, and pizza cutters.

Machines, Tools, Equipment, Work Aids: Team members may utilize pencils/pens, computers, telephones, calculators, TDD equipment, as well as pizza cutting and serving tools throughout their shifts.

Job Posting Date: Wed, 16 Apr 2025 07:50:58 GMT

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