Customer Service Representative-Ace Handyman Services

Job Description

Job Title: Customer Service Representative

Company: Ace Handyman Services

Location: Westlake, OH

Pay: $14 – 16 per hour

AI Pay Analysis: The hourly rate of $14 – $16 for a Customer Service Representative in Westlake, OH, is generally considered below the national average for this role, which typically ranges from $16 to $22 per hour, depending on experience and specific responsibilities. While entry-level positions in smaller markets may command lower wages, the rate in Westlake could be competitive for entry-level roles, but likely less so for experienced candidates. Moreover, it’s important to consider factors such as the cost of living in the area and potential benefits offered, which can influence overall compensation attractiveness. In summary, while the offered wage may suit some entry-level job seekers, it falls short of national industry standards and expectations for experienced professionals in customer service.

Job description:

Leverage your customer service expertise and engaging personality to assist our west side neighbors in maintaining and enhancing their homes by joining the team at Ace Handyman Services, a national leader in the home improvement and home repair industry.

We are currently seeking a part-time Customer Service Representative/Office Support to facilitate efficient and positive daily operations in our Westlake office. This position offers competitive compensation and benefits, along with a supportive work environment that fosters growth and development.

Key benefits include:

• A flexible schedule tailored to your lifestyle
• Daily variety of tasks and challenges
• A positive work environment with management support
• Competitive hourly compensation ranging from $14 to $16
• Work-life balance, with no evening or weekend hours
• Paid time off
• Regular pay reviews

In this role, you will manage inbound calls from customers, gather information about their projects, and clearly communicate the services we offer. You will also review and handle various incoming lead generation sources and learn to utilize Service Titan for managing customer interactions, job schedules, and our team of skilled craftsmen.

Job Requirements:
We are seeking candidates with exceptional verbal and written communication skills, along with strong interpersonal abilities. You will need to interact positively and effectively with both customers and our craftsmen. Office support responsibilities may include data entry and managing social media updates.

Other qualifications for the position include:

• Education: High school diploma or equivalent
• A solid background in customer service (2-5 years) along with a pleasant phone demeanor
• Flexibility to work within our business hours of 8 am to 5 pm
• Proficiency in computer skills and typing
• Familiarity with Microsoft applications and an ability to quickly learn new software
• Competence in multitasking and effectively reprioritizing tasks

Experience in construction or home improvement is beneficial but not mandatory.

Apply Today!

Job Posting Date: Sat, 22 Mar 2025 01:40:15 GMT

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