Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Hilliard, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative First Shift” in Hilliard, OH, is generally below the national average, which typically ranges from $15 to $20 per hour, depending on experience and specific industry demands. While Ohio’s cost of living is lower than many other states, the pay may not be competitive when considering the skills and responsibilities typically required for customer service roles. Additionally, with inflation and rising living expenses, this rate may deter potential candidates, especially in a market where companies are increasingly offering higher wages to attract talent. Overall, this rate may need to be reconsidered to align with industry standards and attract qualified applicants.

Job description:
Job Summary
The position requires availability from 6 AM to 2 PM, with both full-time and part-time options available.

Essential Duties and Responsibilities
– Provide exceptional customer service by warmly greeting members, prospective members, and guests.
– Perform all front desk activities, including but not limited to:
– Answering phones in a friendly and helpful manner while assisting callers with a variety of inquiries.
– Checking member IDs and barcodes into the system.
– Facilitating the sign-up process for new members.
– Conducting tours of the club for prospective members.
– Assisting with necessary updates to member accounts.
– Responding promptly and professionally to member questions and concerns, elevating issues to the Assistant Club Manager as necessary.
– Helping to maintain the neatness and cleanliness of the club.
– Monitoring the safety and hygiene of all club areas.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Restocking locker rooms with essential supplies and paper products.
– Reporting any broken or missing amenities or equipment to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements
– Customer service experience is preferred.
– Basic computer proficiency is required.
– A passion for fitness and health is essential.
– A consistently upbeat and positive attitude is a must.
– Punctuality and reliability are crucial.
– Exceptional customer service skills, enabling positive and professional interactions with members and co-workers, while exceeding their expectations.
– Strong listening skills, with the ability to empathize and resolve conflicts.
– Demonstrate diplomacy in all interactions, utilizing appropriate language and behavior.
– A high school diploma or GED equivalent is preferred.
– Applicants must be at least 18 years of age.

Physical Demands
– Prolonged standing and walking during the shift.
– Continuous interaction with members and fielding incoming membership calls.
– Ability to occasionally lift up to 50 lbs.
– Involvement in mixing and using cleaning chemicals throughout the shift.
– Regular cleaning and sanitizing of equipment and frequently touched surfaces in the club.
– Ongoing monitoring of the club and assistance to members throughout the entire shift.

Job Posting Date: Wed, 18 Jun 2025 23:58:06 GMT

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