Customer Service Representative-Gorjanc Comfort Services

Highland Heights, OH
May 14, 2025
Full Time
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Average Pay*: 15 to 25
*average hourly rate for this position in your area
Deadline date:
$18 - $24

Job Description

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Job Title: Customer Service Representative

Company: Gorjanc Comfort Services

Location: Highland Heights, OH

Pay: $18 – 24 per hour

AI Pay Analysis: The hourly rate of $18 to $24 for a Customer Service Representative in Highland Heights, OH, is generally competitive and aligns well with industry standards in the region. According to various salary data sources, the average pay for similar roles typically ranges from $15 to $20 per hour, with higher-end positions or those requiring more experience potentially reaching up to $25 per hour. Given the cost of living in Ohio, this pay range can be considered attractive, especially for entry-level positions, and it reflects the increasing demand for skilled customer service professionals.

Job description:

Customer Service Representative

Gorjanc Home Services is a distinguished, family-owned business with over 60 years of expertise in HVAC, plumbing, and electrical services. We are seeking a dedicated Customer Service Representative to enhance our team.

Job Summary:
The primary responsibility of this role is to engage with customers over the phone, assisting with job bookings, follow-ups, product and service sales, and addressing basic customer inquiries.

Pay Range:
$18.00/hr. – $24.00/hr. (commensurate with experience)

Work Schedule:
We are looking to fill two positions, each covering separate shifts. One shift will run from Friday to Monday for 4 days at 10 hours each or a rotating schedule that includes every other Saturday along with weekdays.

Benefits:

  • Medical Insurance: We cover 75% of your premiums
  • Vision, Dental, Short-Term Disability, and Life Insurance
  • 401(k) Retirement plan with company match
  • Paid Time Off for holidays and vacations
  • iPhone, iPad, and integrated software
  • A family-oriented workplace with company outings
  • No on-call duties

Daily Duties:

  • Transform incoming customer calls into scheduled service appointments.
  • Deliver call scripts in an authentic and engaging manner; communicate clearly, compellingly, and personally.
  • Address customer requests, resolve issues promptly, and promote Gorjanc Home Services.
  • Exhibit professionalism and foster customer relationships, encouraging repeat business.
  • Participate in training aimed at increasing booked calls and practicing outbound calling.
  • Follow the company’s strategy for swiftly and favorably resolving customer complaints.
  • Maintain and update the customer database with precise and comprehensive information.

Skill Requirements:

  • Proven track record in customer service excellence.
  • Proficiency in Microsoft and Apple platforms; strong typing skills and adept with phone systems.
  • Highly organized with exceptional follow-through capabilities.
  • Strong verbal and written communication skills.
  • Ability to build trust and display empathy towards customers.
  • A personality that thrives in a dynamic, goal-oriented environment.
  • A competitive spirit as an individual contributor who also values teamwork.
  • Highly motivated, adaptable, and possessing a positive attitude.
  • Committed to delivering outstanding service, demonstrating honesty and integrity, resourcefulness, attention to detail, and a passion for growth and learning.

Job Posting Date: Mon, 12 May 2025 22:17:05 GMT

Apply now!

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