Customer Service Representative – Patient Registration-R1 RCM

Job Description

Job Title: Customer Service Representative – Patient Registration

Company: R1 RCM

Location: Marquette, MI

Pay: $14.69 – 20.28 per hour

AI Pay Analysis: The hourly rate of $14.69 to $20.28 for a “Customer Service Representative – Patient Registration” role in Marquette, MI, is relatively competitive but may vary based on factors such as experience, skills, and specific employer practices. According to various salary surveys and employment data, customer service representatives in the healthcare sector typically earn between $15 and $22 per hour in similar regions, which puts this wage range within the lower to mid-spectrum of industry standards. While it may be slightly below average for more experienced representatives, it can be considered reasonable for entry-level positions or those with less experience in a smaller market like Marquette. However, local economic conditions and cost of living should also be considered when evaluating the competitiveness of this pay range.

Job description:

Location: LifePoint Marquette General Hospital
Shift Hours: PRN (part-time), as needed. Shifts may range from 8 to 12 hours, requiring open availability for day, evening, and overnight shifts, including holidays and weekends. The role will also involve a rotating on-call schedule. PRN associates will receive cross-training in multiple departments as necessary.

R1 is the premier provider of technology-driven solutions designed to enhance patient experiences and improve the financial performance of hospitals, health systems, and medical groups. We uniquely combine the extensive expertise of a global workforce specializing in revenue cycle management with the industry’s most advanced technology platform, featuring sophisticated analytics, artificial intelligence, intelligent automation, and workflow orchestration.

In the role of Customer Service Representative, you will facilitate patient check-ins at the hospital. This position may be fast-paced, requiring you to be a reliable source of information during the registration process. You will foster trust through your ability to collect information accurately and efficiently, while also demonstrating empathy by listening to address patients’ fears, concerns, and inquiries.

To excel in this position, you should be a confident multitasker, quickly adapting to technology, proficient in typing, and skilled in phone communication. Previous experience or knowledge in healthcare is not a prerequisite. Given the hospital and lab setting, you should be prepared to encounter illnesses and injuries. We provide comprehensive training, making this an ideal entry point for launching your healthcare career. Candidates must be up to date on all vaccinations, successfully pass a drug screening, and complete a background check prior to hire.

Expectations for the Patient Registration (Customer Service) role include:

• Engaging with computers and answering phones to collect patient information in a bustling environment. You will navigate multiple screens accurately inputting details necessary for physician and nurse check-ins. Comfort with multiple programs and the ability to type rapidly as patients communicate is crucial, as you may have to pause registration for urgent clinical care.
• Assisting individuals who may be unwell or anxious. This role requires more than just data intake; patients rely on you for understanding and support. You will need to ask pertinent follow-up questions and establish rapport in real time.
• Operating in a fast-paced environment, often on your feet, aiding patients through the registration process. Although collecting patient and insurance information may appear straightforward, variations in health plans and coverage necessitate training and adaptability as you encounter diverse situations.
• Being part of a supportive team committed to your career advancement. This position marks the initial step of your healthcare career with R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

For this U.S.-based position, the base pay range is $14.69 – $20.28 per hour. Individual compensation will depend on factors such as role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is continuously evolving, and we are dedicated to leveraging our collective expertise to devise innovative solutions. As part of our expanding team, you will find opportunities for continuous learning, cross-collaboration, and exploring new career paths.

Our associates are empowered to contribute, think innovatively, and engage in meaningful work that positively impacts the communities we serve worldwide. We strive beyond expectations in every endeavor we undertake, which drives customer success and enhances patient care while fostering a culture of community involvement and team support.

R1 RCM Inc. is committed to the principles of equal employment opportunity. Our employment practices, including those related to recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall be free from discrimination based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. Furthermore, we are dedicated to providing a workplace free from harassment based on any of the aforementioned protected categories.

If you have a disability and require reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit us on our website.

Job Posting Date: Sun, 20 Apr 2025 06:29:30 GMT

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