Customer Service Representative Second Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Hilliard, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” in Hilliard, OH, is generally considered below the industry standard. According to various compensation surveys and job postings in the region, the average hourly wage for customer service representatives typically ranges from $15 to $20, depending on experience and company size. Additionally, factors such as the cost of living in Hilliard and local demand for customer service roles may further influence competitive pay. Therefore, the $13 per hour rate may not attract qualified candidates and could lead to higher turnover rates in this position.

Job description:
Full-time and part-time positions are available. The shift operates from 2 PM to 10 PM.

Essential Duties and Responsibilities:
– Deliver exceptional customer service by warmly greeting members, prospective members, and guests.
– Manage all front desk activities, which include but are not limited to:
– Answering phones in a friendly manner and assisting callers with various inquiries.
– Conducting ID checks and processing member barcodes into the system.
– Facilitating new member sign-ups.
– Leading tours of the club for prospective members.
– Processing updates to members’ accounts as necessary.
– Handling member questions and concerns promptly and professionally, and escalating issues to the Assistant Club Manager when appropriate.
– Assisting in maintaining the club’s cleanliness and organization.
– Monitoring for the safety of individuals and the tidiness of the facility.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly turning in any lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– A background in customer service is preferred.
– Basic computer proficiency is required.
– A passion for fitness and health.
– A consistently upbeat and positive attitude.
– Punctuality and reliability are essential.
– Exceptional customer service skills with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
– Strong listening skills combined with the ability to empathize and solve problems.
– Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Applicants must be 18 years of age or older.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Frequent conversation in person with members and handling incoming membership calls.
– The ability to occasionally lift up to 50 pounds.
– The capacity to dilute and clean with chemicals during the shift.
– Cleaning and sanitizing equipment and frequently used surfaces within the club.
– Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 11 Apr 2025 01:09:38 GMT

Apply now!