Customer Service Representative Second Shift-Planet Fitness

Westerville, OH
June 21, 2025
Full Time
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Average Pay*: 12 - 16
*average hourly rate for this position in your area
Deadline date:

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: As of 2023, the hourly rate of $13 for a “Customer Service Representative Second Shift” in Westerville, OH, is below the competitive market rate for similar positions. According to various salary surveys and job postings, the average pay for customer service representatives in the region typically ranges from $15 to $20 per hour, depending on experience and the specific demands of the role. Additionally, the increasing emphasis on customer service quality and the rising cost of living suggest that a rate of $13 may not attract qualified candidates, making it less attractive compared to industry standards. Therefore, this rate may need to be adjusted to remain competitive in the job market.

Job description:

This full-time position requires availability to work one weekend day, with shifts scheduled from 12 PM to 8 PM, 2 PM to 10 PM, and/or 3 PM to 11 PM.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Perform all front desk-related activities, including but not limited to:
    • Answering phones in a friendly manner and assisting callers with various inquiries.
    • Verifying ID and member barcodes in the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Assisting with necessary updates to members’ accounts.
    • Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Club Manager as needed.
    • Contributing to the neatness and cleanliness of the club.
    • Monitoring safety and cleanliness throughout the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Stocking locker rooms with appropriate supplies.
    • Reporting any broken or missing amenities or equipment to the Club Manager.
    • Following the "Lost and Found Policy" by turning in lost property to the Club Manager or Assistant Club Manager immediately.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Consistently upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with an ability to interact positively and professionally with members and coworkers, exceeding expectations.
  • Strong listening skills with the capacity for empathy and problem-solving.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language.
  • High school diploma or GED equivalent preferred.
  • Must be 18 years of age or older.

Physical Demands

  • Continuous standing and walking during shifts.
  • Frequent verbal communication with members and handling incoming membership calls.
  • Ability to lift up to 50 lbs occasionally.
  • Use of cleaning chemicals during shifts.
  • Regular cleaning and sanitizing of equipment and frequently used surfaces within the club.
  • Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 25 Apr 2025 00:28:47 GMT

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