Customer Service Representative – State Farm Agent Team Member-State Farm

Job Description

Job Title: Customer Service Representative – State Farm Agent Team Member

Company: State Farm

Location: Sterling Heights, MI

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 to $18 for a “Customer Service Representative – State Farm Agent Team Member” in Sterling Heights, MI, is somewhat competitive but slightly lower than the average pay for similar roles. According to various salary data sources, customer service representatives in Michigan typically earn between $17 and $22 per hour, depending on experience and specific responsibilities. While the offered rate may attract entry-level candidates or those looking for flexible part-time work, it may not be as appealing to more experienced professionals who might expect a higher wage. Overall, while the pay aligns with some entry-level positions, it could be considered below the industry standard for experienced customer service roles in that region.

Job description:

Job Description:

Benefits:

• 401(k) matching
• Performance-based bonuses
• Competitive salary
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Role Description:
As a Customer Service Representative with Kerner Insurance Agency, Inc., you will play a pivotal role in creating exceptional customer experiences that contribute to the growth of our successful insurance agency. Your keen attention to detail, strong customer service skills, and genuine desire to assist others will make you a valuable addition to our team. In this position, you will have the opportunity to enhance your career by addressing customer inquiries, collaborating with fellow agency team members, and anticipating the needs of the community we serve.

We are eager to connect with individuals who embody a customer-focused and empathetic approach. We are particularly excited about candidates who are driven and have a sales-oriented mindset, as there will be opportunities for internal growth.

Responsibilities:

• Respond to customer inquiries and provide accurate policy information.
• Assist customers with policy modifications and updates.
• Process insurance claims and maintain follow-up with customers.
• Keep precise records of all customer interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks effectively.
• Previous experience in customer service is preferred.

Job Posting Date: Sun, 08 Jun 2025 22:48:10 GMT

Apply now!