Customer Service Representative – State Farm Agent Team Member-State Farm

Wayland, MI
June 2, 2025
Full Time
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Average Pay*: 15 to 20 per hour
*average hourly rate for this position in your area
Deadline date:
$12 - $0

Job Description

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Job Title: Customer Service Representative – State Farm Agent Team Member

Company: State Farm

Location: Wayland, MI

Pay: $12 – 20 per hour

AI Pay Analysis: The hourly rate of $12 to $20 for a “Customer Service Representative – State Farm Agent Team Member” in Wayland, MI, is generally considered competitive but can vary based on experience, skill level, and specific job responsibilities. According to industry standards, customer service representatives in Michigan typically earn between $13 and $25 per hour, with variations depending on the employer and local cost of living. Given that Wayland is a smaller city, the lower end of the range may align with entry-level positions, while the higher end could reflect more experienced candidates or those with specialized skills. Overall, the offered rate is within standard parameters for the position but may be slightly more attractive for candidates without extensive experience.

Job description:

As a Customer Service Representative – State Farm Agent Team Member with Weston Packer – State Farm Agent, you play a pivotal role in driving the success of our agency. Your efforts will empower the agency by implementing and supporting office policies, while consistently delivering exceptional customer experiences. Collaborating with fellow team members, you will ensure seamless operations that allow clients to fully realize the opportunities provided by our insurance and financial services.

Your organized and detail-oriented approach will lay the groundwork for providing essential services to our community. Weston Packer – State Farm Agent is excited to welcome your collaborative spirit to the team.

Responsibilities:

  • Cultivate and maintain strong customer relationships, following up as necessary to ensure satisfaction.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing matters.
  • Utilize a customer-focused, needs-based review process to educate clients about their insurance options.
  • Maintain an organized and well-equipped office environment to effectively meet customer needs and promote relevant products.

Qualifications:

  • Exceptional communication skills—both written and verbal—as well as strong listening abilities.
  • Highly organized and detail-oriented.
  • Previous experience in customer service is required; experience in managing customer service is preferred.
  • Sales experience is advantageous.
  • Proactive problem solver.
  • Ability to work effectively in a team-oriented environment.
  • Proficiency in Windows computer applications.
  • Strong coordination and collaboration skills to achieve agency goals.
  • Ability to thrive in a fast-paced environment.
  • Willingness to obtain a Property and Casualty License and a Life and Health License.

Benefits:

  • Paid time off, including holidays and personal/sick days.
  • Competitive salary with commission and bonus opportunities.
  • Growth potential and advancement opportunities within our agency.

Job Posting Date: Sat, 31 May 2025 03:44:32 GMT

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