Departmental Technician 7-E9 – Help Desk Agent-State of Michigan

Job Description

Job Title: Departmental Technician 7-E9 – Help Desk Agent

Company: State of Michigan

Location: Lansing, MI

Pay: $1804 – 2478.4 per month

AI Pay Analysis: The hourly rate of approximately $1804 to $2478.4 per month for the role of “Departmental Technician 7-E9 – Help Desk Agent” in Lansing, MI, translates to about $11 to $15 per hour, which is significantly below the typical pay for IT help desk positions. In many regions, including Michigan, entry-level help desk roles often start around $15 to $25 per hour, with experienced positions reaching $30 or more, depending on the complexity of the work and specific technical skills required. Therefore, while the position may offer some job security given its state department affiliation, the compensation appears uncompetitive compared to industry standards and prevailing rates in the area.

Job description:
This departmental technician primarily acts as a help desk customer service representative, offering procedural information on campaign finance, disclosure, notarial acts, and election law to candidates, committees, election administrators, notary providers, and the general public. The incumbent will be tasked with providing tier 1 support and triaging inbound communications to the Bureau of Elections, either resolving issues or routing them to the relevant advanced level support. Additionally, the incumbent will assist with bureau-wide project activities and initiatives, and will coordinate staff coverage for the Bureau of Elections front desk, facilitating in-person appointments and addressing customer inquiries.

This position also allows for the flexibility of a hybrid or remote work schedule.

Job Posting Date: Thu, 26 Jun 2025 07:17:26 GMT

Apply now!