Digital Operations Specialist-NBCUniversal

Job Description

Job Title: Digital Operations Specialist

Company: NBCUniversal

Location: Birmingham, MI

Pay: $55000 – 58000 per year

AI Pay Analysis:

The annual salary range of $55,000 to $58,000 for a Digital Operations Specialist in Birmingham, MI, is slightly below the state average of $62,962, with most salaries ranging from $57,216 to $70,557. (salary.com) However, considering Birmingham’s higher cost of living compared to other Michigan cities, this compensation may be competitive for the area. Additionally, similar roles in nearby cities, such as Detroit, offer higher salaries, with Digital Operations Analysts earning an average of $68,427. (salary.com) Therefore, while the offered salary is slightly below the state average, it aligns with industry standards for the region.

Job description:

The Sales Operations team collaborates closely with both planning and sales teams to ensure the seamless execution of advertising campaigns that meet and exceed client expectations. We are seeking a detail-oriented, technically adept problem solver who possesses exceptional customer service skills and leadership qualities to join our team.

As a Digital Operations Specialist, you will:

• Collaborate with NBC and Peacock teams to conduct Ad Operations quality assurance for video ads on web, mobile web, app, and OTT platforms.
• Coordinate with account teams to collect all digital campaign media assets and execute campaigns within ad servers.

Responsibilities:

• Traffic all campaign elements through our DFP Premium and Freewheel ad servers.
• Troubleshoot ad serving issues and liaise with both internal and external key stakeholders to resolve them.
• Train, support, and manage communications with both external and internal teams while serving as a technical expert on our systems (Google Ad Manager, FreeWheel, and Operative One).
• Review and approve all components of digital ad products and ad serving technology prior to releases, including video ad servers, video players, display ad servers, and third-party channel partners.
• Gather all digital campaign media assets.
• Ensure media is delivered according to published specifications and lead times.
• Process all first-party hosted creative and manage asset delivery to our internal sales operations teams.
• Engage directly with the Digital Media Advertising Sales Team and clients to ensure successful campaign fulfillment.
• Coordinate with sales marketing and site leaders to schedule campaigns for calendar-based sponsorships and events.
• Maintain functional knowledge of trafficking campaigns in DFP Premium, FreeWheel, and Operative.
• Generate both third-party and first-party reporting.
• Be self-motivated and capable of working independently, as well as part of the Ad Operations team. Effective multitasking and time management skills are essential.
• Handle a high volume of emails and multiple concurrent campaigns efficiently.
• Exhibit strong organizational skills, attention to detail, and accuracy.
• Collaborate closely with sales, inventory management, marketing, and product development teams to address and resolve inbound requests.

Qualifications:

• A Bachelor’s degree or equivalent experience is mandatory.
• A minimum of 1 year of experience in Sales Operations is required.

Eligibility Requirements:

• Must possess unrestricted work authorization for the United States, both now and in the future.
• A willingness to work in the entertainment media industry, which may require availability on weekends for live events.
• Candidates must be 18 years or older.

Desired Characteristics:

• Strong understanding of online video/display advertising and ad serving.
• Excellent client relationship and interpersonal skills.
• Experience in trafficking within an ad server (DoubleClick DFP Premium, FreeWheel).
• Familiarity with a front-end order management system is preferred.
• Fluency in digital media terminology, including impressions, CTR, CPMs, and eCPMs.
• Proficiency in online measurement metrics such as uniques, pageviews, and visits.
• Strong proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, including formulas).
• Basic knowledge of HTML and ActionScript.
• Familiarity with ad serving specifications such as VAST and VPAID.
• Experience in basic image editing, including taking screenshots and cropping.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication abilities, along with the capacity to prioritize tasks effectively.
• Detail-oriented with the capability to thrive in a fast-paced environment.

Additional Information:

This position is classified as hybrid, typically requiring in-office contribution for a minimum of three days each week.

This role is eligible for company-sponsored benefits, which include medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and various discounts and perks. For more details regarding benefits provided by NBCUniversal, please visit the Careers website.

Salary Range: $55,000 – $58,000; overtime eligible.

As part of our selection process, external candidates may need to attend an in-person interview at one of our locations prior to a hiring decision. NBCUniversal is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process due to your disability, you have the right to request reasonable accommodations. Please submit your request to [email protected].

Job Posting Date: Wed, 30 Apr 2025 22:31:05 GMT

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